Job description

APPLY YOUR IT SKILLS AT A COMPANY THAT MAKES A DIFFERENCE IN OUR COMMUNITY! IT ADMINISTRATOR JOB SUMMARY: To install and provide support and routine preventative maintenance to Signal Center’s computer systems. QUALIFICATIONS: Education & Experience: • Bachelor’s degree in an Information Technology-related field, or a minimum of three (3) years of relevant professional experience. • A high school diploma or GED may be considered with additional post-secondary training, certifications, and extended relevant experience. Technical Proficiency: • * Proficient in supporting both Windows and macOS environments, as well as Microsoft Office applications. • Experience with Microsoft 365, Jira Service Management, and Power Automate is highly desirable. Core Competencies: • * Hands-on experience in cloud administration, systems administration, and technical support. • Familiarity with basic coding and scripting for automation and troubleshooting tasks. Certifications: • * CompTIA Network+ and Security+ certifications, or equivalent vendor certifications, are preferred. SPECIAL SKILLS/APTITUDES: • The ability to provide Tier 2 support for Windows and macOS operating systems. • The ability to install/maintain and troubleshoot network devices. • Strong knowledge of Microsoft Office and Microsoft 365 applications • The ability to anticipate potential concerns and address these with the supervisor. • The ability to organize and manage an extensive workload. • Willingness to learn new technologies and adapt to evolving IT environments JOB RESPONSIBILITIES INCLUDE: Generalized Work Activities: • Interaction With Computers – Using computers and computer systems (including hardware and software) to program, set up functions, or process information. • Provide Consultation and Advice to Others – Providing guidance and expert advice to management or other groups on technical, systems, or process-related topics. • Communicating with Supervisors, Peers, or Staff – Providing information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person and doing so courteously and respectfully. Travel may be required. • Documenting/Recording Information – Maintaining backup systems to protect files in a catastrophic situation (i.e., fire, theft, etc.). • Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems. Detailed Work Activities: • Maintenance: o Maintain PCs, printers, and other related equipment. o Essential routine maintenance of hardware will be performed. • Confer with users to discuss issues such as computer data access needs, security violations, and programming changes. • Assist in safeguarding computer files against accidental or unauthorized modification, destruction, or disclosure and meet emergency data processing needs. • Document computer security and emergency measures, procedures, and tests. • Monitor current reports of computer viruses to determine when to update virus protection systems. • Monitor network traffic, regulate system access, and safeguard information in accordance with our DLP policy. • Install and maintain network equipment. • Review violations of computer security procedures and discuss procedures with the supervisor to ensure violations are not repeated. • Train users and promote security awareness to ensure system security and improve server and network efficiency. • Assist with system administration and upkeep. • Provide Tier 2 technical support to computer users • Read and understand technical documentation • Learn the Video conferencing and A/V procedures for the Germantown Board Room, and act as a backup for that operation. • Maintain a professional posture/attitude and appearance in all job-related activities. • Maintain effective working relationships with others by responding promptly and constructively to requests from other staff, resolving conflicts immediately, and cooperating fully with others to meet departmental objectives. • Display appropriate work habits including, but not limited to, keeping appointments, good attendance, punctuality, appropriate dress, returning messages, etc. About Signal Centers: Signal Centers, Inc. is a nonprofit 501c-3 that has been an integral part of the Chattanooga community since 1957. Helping those with disabilities and other challenges strive to reach lifelong independence, Signal Centers’ services include giving children the best possible start through high-quality early childhood education and developmental therapies; supporting adults to facilitate independent living and employment; helping individuals of all ages use technology to overcome obstacles; supporting parents; and training early childhood educators. All programs support lifelong learning and independence. Signal Centers is an equal opportunity employer and seeks to affirm the dignity and worth of every person in all that we do. It is, therefore, the policy of the organization to practice and ensure the fair and equitable treatment of all employees and to promote the full realization of this policy through all employment practices.

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