Job description

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.   Ready to discover the possibilities that live in technology?   Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.  JOB SUMMARY: Reporting to the Cloud & Infrastructure Service Manager, the Senior Managed Services Engineer will troubleshoot, analyze, and maintain the IT infrastructure of client environments. Identifies, researches, and resolves technical problems.  Maintains documentation of client networks and systems.  Research to learn current concepts, best practices, and procedures aligned to technical expertise.  Serves as a mentor for junior level engineers. Will work to grow their skillsets, confirm their planned procedures, and serve as an escalation resource. Will be tightly integrated with the entire Managed Services team and be a contributing member to all solutions delivered by Managed Services.   SUMMARY OF ESSENTIAL JOB FUNCTIONS: Design, implement, and manage Microsoft and Azure based environments. Server Operating Systems support and troubleshooting. Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365. Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments. Collaborate with other IT team members and departments to support business initiatives and projects. Provide technical support and assistance, including troubleshooting hardware and software issues. Document system configurations, procedures, and troubleshooting steps. Will act as an escalation point for Level 1 and Level 2 Managed Services team members to deliver technical outcomes via Service Requests or Incident Response Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability as needed to support client needs Identify, diagnose, and resolve client problems in a timely fashion. Assist with reporting and recommendations for Managed Services clients Interface with third party vendors as liaison between client and vendor Provide post implementation support for Trace3 Professional Services teams Build client relationships through exceptional customer service Stay current with industry trends, new Microsoft and Azure technologies, and best practices for system administration. Maintain specialization roles as needed by TRACE3.   REQUIRED SKILLS AND EXPERIENCE: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience). Minimum of 7 years of experience in Microsoft systems administration or engineering role. Strong expertise in Windows Server operating systems (2019, 2022 and 2025). Strong expertise supporting Azure tenants. Proficiency in PowerShell scripting for automation and system management. Knowledge of virtualization technologies (Hyper-V, VMware, Nutanix) and storage solutions. Familiarity with backup and disaster recovery solutions (e.g., Veeam, Azure Site Recovery). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Actively pursues professional development opportunities Ability to assess client environments to understand how they use technology to meet business objectives Shows initiative and independently researches resolutions to problems. Demonstrated ability to achieve successful outcomes in handling critical issues and work with various clients and management levels. Demonstrated ability to manage multiple priorities and follow through to resolution.   CERTIFICATIONS (Preferred): Microsoft Certified: Windows Server (e.g., MCSA, MCSE) Microsoft Certified: Azure Administrator Associate (AZ-305)   PHYSICAL DEMANDS: While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing, and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 50 pounds (exceptions can made on a case-by-case basis. Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position.  Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus. Frequent travel by air or car will be required.Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.Estimated Pay Range$65,000—$90,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Stocked kitchen with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off   Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.   ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

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