Job description

A Day in the Life: - Designs, architect and implements solutions with Dynamics 365 Customer Engagement modules and ensure designs/implementation meet client requirements - Analyze complex requirements and develop IT strategies and multi-technology solutions that are aligned with industry-accepted best practices - Create relevant documentation as required including conceptual design, logical and physical designs, bill of materials, as-built diagrams, knowledge transfer materials, FAQs, and transition to operations information - Develop and implement solutions for the D365 Finance & Operations portfolio leveraging core Dynamics functionality along with Azure PaaS technologies and the PowerPlatform - Provide the highest level of technical support within the support team, responsible for analyzing, troubleshooting, and resolving the most complex application and integration issues - Collaborate with business users, Tier 1/2 support teams, developers, and Microsoft to ensure system stability and performance across the enterprise - Serve as the final escalation point for all functional and technical issues in D365 F&O - Diagnose and resolve complex system, configuration, and integration issues, including performance bottlenecks and data inconsistencies - Work closely with development teams to identify and resolve defects, implement patches, and support new releases - Analyze root causes and implement long-term solutions to prevent recurrence - Collaborate with Microsoft support (Premier/Unified) to escalate and manage critical issues (FastTrack, LCS) - Perform system health checks, environment refreshes, and monitoring tasks - Support code deployments, hotfixes, and service updates following the ALM process - Participate in regression testing, UAT, and post-deployment validation What You Bring: - 5+ years of industry experience working with Dynamics 365 F&O - Proven expertise with multiple products in the D365 Unified Operations portfolio including: - Financials & Accounting - Budgeting - Project Management - Distribution - Transportation - Manufacturing - Cost Accounting - Procurement - Sales Orders - Retail - 3+ years of expertise with Dataverse and the PowerPlatform - 3+ years’ experience with integrations/APIs - Ability to effectively communicate to different audiences including internal and external stakeholders and peers clearly and concisely in written, oral and various presentation formats and situations - Proficiency in workshop facilitation (envisioning workshops, art-of-the-possible sessions) What Makes You Extra Awesome: - Post-secondary education - Designations such as Dynamics 365 Customer Service Functional Consultant Associate, PowerPlatform Developer, Scrum, and Prosci Why Work at Long View? - Great people and culture - Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities - Interesting work – Be part of exciting projects while accessing all the latest technologies - Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

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