Job description

Job Title: Certified Office 365 Jr. Administrator Location: Washington, DC Duration:12 months contract Job ID: OCTO Office 365 Jr. Administrator - 741816 Client: DC Govt, Agency: OCTO Only locals – F2F interview – 100% onsite position Description: OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365 environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support. Key Responsibilities: • Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune. • Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from Octo Helps and working to resolve tickets efficiently. • Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed. • Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance. • Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience. • Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities. • Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation. Required Skills • 3 years of experience of Office 365, Active Directory, Azure Active Directory (Entra ID) • 3 years of experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID • 3 years of experience with Azure AD Connect • 3 years of experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders • 3 years of experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11 • 3 years of experience Troubleshooting Outlook client connectivity issues • 3 years of experience Troubleshooting email delivery and email routing issues • 3 years of experience Expert-level customer service and client-facing expertise with Office 365 • 3 years of experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service • 3 years of experience in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services • Certifications: Microsoft 365 Certified: Administrator Expert Regards Kanchan Illa CSZNet, Inc. Direct: 202-903-0969 Phone: 202 524 9658 Ext 106 Email: kanchan.illa@csznet.com Job Type: Contract Pay: Up to $50.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift • Monday to Friday Application Question(s): • Must be in local to DMV area Education: • Bachelor's (Required) Experience: • Microsoft office 365: 5 years (Required) • Microsoft Outlook: 5 years (Required) • Active Directory: 5 years (Required) License/Certification: • Microsoft 365 Certified: Administrator Expert (Required) Work Location: In person

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