Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Product Solutions Architect (PSA) will work closely with Datadog customers and Datadog’s Product Management teams. The Log Management family of products is one of the fastest growing segments at Datadog. The Product Solutions Architect (PSA) will work closely with Datadog customers and Log Management team to work with Datadog customers to architect, implement best practices, and adopt the next generation of logging at scale. SAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements, governance and compliance goals. SAs are accountable for the outcome of these initiatives, and frequently collaborate with other Datadog resources to drive measurable success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Serve as the Product Expert on Datadog Log Management, Datadog Sensitive Data Scanner, and Datadog Audit Trail • Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization • Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners and Customers • Build world class training material, solutions briefs, blogs, documentation and webinar content to the wider Datadog field technical teams over the latest product features • Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Log Management product family Who You Are: • Someone with strong experience with major cloud service providers like AWS, GCP, and Azure • Someone with strong knowledge of Splunk, Elasticsearch, Amazon Opensearch, or Cribl • Someone familiar with Security and Compliance requirements for industry verticals • Someone who can dive deep into our SDK and GitHub processes and reviews • Experience with languages like Python and Markdown, and file formats such as JSON • A self-starter, tech-savvy professional, who is comfortable working with bleeding edge technology and processes, even if it hasn’t been well defined • A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess • Fluent in understanding the monitoring market domain, competition, technological shifts and customer needs • Constantly finding new and unique solutions to solving hard problems • A person who possesses exceptional listening and consultative skills, for both internal and external audiences • Experienced working with customers in high pressure situations where the solution is sometimes not obvious • Able to sit up to 4 hours, traveling to and from client sites • Able to travel via auto, train or air up to 40% of the time • Successful track record with 5+ years experience working as an Architect or Consultant • Experience using Datadog and/or other monitoring tools in an SRE or DevOps capacity Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: • Best-in-breed onboarding • Generous global benefits • Intra-departmental mentor and buddy program for in-house networking • New hire stock equity (RSUs) and employee stock purchase plan (ESPP) • Continuous professional development, product training, and career pathing • An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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