Job description

IT Desktop Support Analyst (Microsoft 365, Windows/macOS, Active Directory) Optomi, in partnership with a fast-growing enterprise headquartered in Charlotte, NC, is seeking an IT Desktop Support Analyst to join their team! In this role, the IT Desktop Support Analyst will provide comprehensive technical support for end users, manage device setups and configurations, and support Microsoft 365 tools. This position offers the opportunity to support both office and field staff, including executives and leadership teams, across a dynamic, multi-site environment. What the Right Candidate Will Enjoy! • A hands-on, high-impact support role within a growing team • Exposure to Microsoft 365, Active Directory, and endpoint imaging tools • Hybrid schedule – 4 days on-site in Charlotte, NC • Collaborative environment with opportunities for cross-functional learning • Visibility and impact supporting executive and leadership teams Experience of the Right Candidate: • Experience in IT Support, Desktop Support, or a similar technical support role • Proficiency supporting Microsoft 365 applications, especially Outlook, Teams, SharePoint, and OneDrive • Working knowledge of Active Directory and Azure AD for user management • Experience configuring and troubleshooting Windows and macOS laptops/desktops • Familiarity with POS systems and retail-based IT support is a plus • Exposure to imaging tools and endpoint security standards • Understanding of level 1 networking concepts and troubleshooting • Strong organizational and communication skills with a self-starter attitude Responsibilities of the Right Candidate: • Provide daily technical support to onsite and field staff, including executives and leadership • Set up, configure, and deploy Windows/macOS desktops and laptops for new hires and refresh cycles • Support and troubleshoot Microsoft 365 tools, including email, calendar sync, user access, and file sharing • Manage IT asset inventory, perform tagging, and ensure proper tracking of device assignments • Administer user accounts, group memberships, and access permissions via Active Directory/Azure AD • Install, configure, and maintain peripherals such as printers, monitors, docking stations, and VoIP phones • Image and re-image devices while maintaining standard configurations and security compliance • Apply patches and updates to ensure endpoint protection and software currency • Troubleshoot and maintain Point-of-Sale (POS) systems across multiple locations

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