Job description

ESSENTIAL JOB FUNCTIONS Servers, Virtualization & Storage • Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of virtualized systems, software, and applications. • Installs and configures physical servers, including operating systems, software applications, and tools. • Designs, builds, operates, and maintains virtualization infrastructure in accordance with the College's needs and recommended best practices. Security, Compliance & Documentation • Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility. • Ensures policies, procedures, rules, and regulations are being met and followed according to College practices. Management, Monitoring, Troubleshooting • Assures minimum service interruptions by analyzing performance, scalability and availability of resources. • Develops strategies for, and completes performance tuning of, College mission-critical virtualization systems. • Analyzes, tests, and troubleshoots assigned systems. Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier 1&2 support are unable to resolve. • Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures. Architecture, Design & Project Management • Understands and documents the technical requirements for new services or service enhancements. • Advises on technological decisions & provides service implementation estimates. • Supports the overall operations of assigned environments, ensuring they meet requirements & performance goals. • Identifies reusable/preconfigured service components or standard products from the market to leverage & assemble the service/solution. • Works closely with appropriate stakeholders to ensure implementation meets design requirements. Culture of Respect • Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Knowledge, Skills & Abilities Knowledge Of: server and desktop virtualization using VMware vSphere, VMware Horizon, and Microsoft Hyper-V; enterprise SAN systems; networking as it relates to virtualization; server hardware monitoring and troubleshooting; Business Continuity & Disaster Recovery; server and desktop operating systems and management; system monitoring and logging. Skill In: verbal and written communication; operating job equipment; planning, scheduling and organizing work; general typing; application of job software programs; application of technical skills in area of specialization Ability To: think creatively and exploit opportunities; simplify and synthesize complex situations with consideration to all elements; work independently demonstrating initiative; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; analyze technical problems, troubleshoot and draw appropriate conclusions; perform light manual labor for extended periods of time; maintain confidential and sensitive information; maintain accurate and complete work records; coordinate multiple activities and tasks; exhibit flexibility in work schedule and job tasks; apply technical and analytical applications Additional Duties & Responsibilities: • Attends all required department meetings and training. • Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability. MINIMUM EDUCATION AND EXPERIENCE REQUIRED • High School Diploma or equivalency. • At least three (3) years of progressively responsible technical experience managing virtualization infrastructure. *An appropriate combination of education, training, coursework, and experience may qualify a candidate* Work nature & Location: • * Hybrid opportunity in Columbus, OH • Required to serve on On-Call/On-Duty & On-Site if required. About Columbus State Community College Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio. Connections working at Columbus State Community College

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