Job description

Position: Genesys Configuration Specialist with HealthCare Domain Experience Needed Duration : Long Term Location : Jacksonville, FL (100% Remote - Work ) • Job Summary • We are seeking a skilled Genesys Configuration Specialist responsible for the setup, • configuration, and maintenance of Genesys Cloud solutions. The ideal candidate will have a • strong background in Genesys Cloud administration, focusing on system configuration, • integration, and support within contact center environments. • Responsibilities • · Configure and maintain Genesys Cloud solutions to meet organizational • requirements. • · Develop and configure Genesys Cloud connectors, APIs, and middleware • solutions to enable seamless integration with other systems. • · Integrate Genesys Cloud with third-party applications, ensuring seamless • communication and data flow. • · Monitor and analyze system performance, implementing optimizations as needed. • · Provide technical support and troubleshooting for Genesys Cloud-related issues. • · Collaborate with cross-functional teams to align system configurations with business • objectives. • · Document configurations, processes, and procedures for future reference and • compliance. • · Train end-users and administrators on effective use of Genesys Cloud features. • Qualifications • · Minimum of 5 years of experience in Genesys Cloud administration and • configuration. • · Proficiency in developing and configuring Genesys Cloud connectors, APIs, and • middleware solutions. • · Experience with system integration, including working with RESTful APIs and • middleware. • · Strong problem-solving skills with the ability to troubleshoot complex system issues. • · Excellent communication skills, both written and verbal. • · Ability to work collaboratively in a team environment. • · Bachelor’s degree in Computer Science, Information Technology, or a related field • is preferred. • Preferred Qualifications • · Experience with cloud platforms such as AWS, Azure, or Google Cloud. • · Familiarity with networking concepts and security principles. • · Certifications in Genesys Cloud CX or related technologies.

Requirements