Job description

Senior/Lead Dynamics CRM Techno Functional Consultant Onsite (Hybrid) USA Responsibilities • The CRM Techno Functional consultant will work with the Consulting Services department to implement various modules of Dynamics CRM working closely with client teams and business stakeholders: • Organise, execute, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team. • Interface effectively with other members of the consulting team to arrive at best-in-class solution and provide a sustainable and scalable solution architecture and application to meet client s requirements. • Deliver high quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations. • Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc. • Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget. • Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps. • Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future ready. • Work on the creation of Dynamics 365 solutions and industry templates. • Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready. • Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary. • Proactively communicate progress updates to relevant parties both formally and informally. • Support practice development activities such as defining, solutioning and configuring industry specific solutions; Be an active member of technical and design working groups within the practice. • In all activities, ensure timely completion of internal processes and mandatory trainings. • Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery. • Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors. • Provide guidance and mentorship (technical/professional) to groom other team members. Qualifications and Essential Skills • A University graduate with relevant degree within a computing or business discipline. • Microsoft Dynamics CRM Certifications (2016, D365) are desirable. • Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors. • Minimum 10+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must. • Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation. • Working knowledge of the Power Platform (Power Apps, Automate, Power BI). • Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions. • Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons. • Experience and Background • Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g., healthcare, finance, insurance etc.); • Proven ability to develop a clear understanding of clients needs and the ability to incorporate them into a solution following effective design approach. • Experience of consultancy roles in software delivery; • Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies; • Adept at business requirement analysis, solution design, development, system verification and deployment strategies; • Ability to see the bigger picture and suggest solutions both within and outside the current implementation; • Experience in creation of demos, supporting pre-sales activities is an advantage; • Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge; • Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions; • Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support; • Knowledge of Azure DevOps & CI/CD is a plus; • Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus.

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