Job description

Direct hire fulltime position for an M365 Helpdesk Engineer in North Andover, MA Schedule: Monday-Friday, onsite in North Andover (occasional local travel) Our client in North Andover is growing and needs a Helpdesk Engineer to keep their users productive. You’ll handle Tier 1–2 support, close tickets quickly, and jump in on small projects (device rollouts, M365/Intune tasks, onboarding/offboarding). While this starts as an internally focused position, you’ll gain exposure to other parts of the business and have ample opportunity for career growth, including opportunities to support an award-winning professional services organization. What You’ll Do: • Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven). • Support Windows 10/11 & macOS, O365/M365 apps, Teams, Outlook, OneDrive, SharePoint. • Handle identity & access: Active Directory/Azure AD (Entra), MFA, SSO (Okta or similar). • Perform workstation imaging, deployments, and patching (Intune/Autopilot/SCCM). • Troubleshoot networking basics (TCP/IP, DNS, DHCP, VPN), printers, and peripherals. • Own joiners/movers/leavers: accounts, hardware, licenses, and documentation. • Contribute to knowledge base articles and help improve helpdesk processes. What You Bring: • 5+ years in a helpdesk/desktop support role in a fast-paced environment. • Strong M365, Windows, AD/Azure AD; comfort with macOS and mobile device support. • Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.). • Excellent customer service, communication, and follow-through. • Ability to lift/move equipment as needed and occasionally visit nearby sites. Nice to Have: • Intune/Autopilot, basic PowerShell, JAMF, SCCM experience. • Exposure to endpoint security (EDR), compliance, and asset management. • CompTIA A+/Network+, Microsoft 365 Fundamentals/MD-102, or similar. Work Authorization: Candidates must be authorized to work in the U.S. without sponsorship.

Requirements