Job description

Reports To: Director of Information Technology Primary Function: Oversee user accounts and access control for our overall network as well as IT managed systems and software, provide tier 2 and 3 support to service desk team. Education: Four-year degree and at least 6 years experience Qualifications: Excellent communications skills and ability to analyze and report on software metrics Knowledge or experience pertaining to the following software: Office 365 Windows 11 Remote Access Teams Wireless Devices Adobe Cloud OneDrive SharePoint Microsoft Entra Essential Functions: User Account Creation/ O365 Access Control Create New User Accounts for new hires, term accounts when employees termed Manage Group memberships and group based delegated access Maintain documentation for IAM systems Monitor and report on user activity and access Enable 2FA/manage multifactor setups Software Admin Manage user accounts and access for IT managed software (Barracuda, O365, etc) Act as Point of Contact when working with software support teams from third party vendors that interact with IT systems (Landvision, Argus, Apto/Salesforce, etc) Service Desk Tier 2 and 3 Support, Trend Analysis Provide remote one-on-one desktop application training with end users when needed Manage and provide Second and Third Tier Support for 6 corporate offices Provide Second and Third Level Support for residential and commercial property office associates. Monthly trend analysis including recommendation for recurring issue resolution Perform routine maintenance on PC's Associates Smart Phones, iPads and other wireless and wired devices Troubleshoot and replace telephone sets and wireless devices Establish new associates in mobile security platform Train End users on OneDrive, SharePoint and Teams Technology Department Projects Communicate strategic new initiatives to stakeholders and leadership Communicate outages Manage software licensing Manage desktop inventory Assist company-wide for Technology implementation projects Assist company-wide for other technology projects including server room gear, office renovation, and relocation projects 11100 W. Broad Street · Glen Allen, Virginia 23060 · Phone

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