Job description

Position: Microsoft Office 365 Junior Systems Administrator (ONSITE) Job Title: Microsoft Office 365 Junior Systems Administrator (ONSITE) Location: Washington, DC Duration: 12 Months+ Job Description: The Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365 environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support. Key Responsibilities: • Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, One Drive and Intune. • Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from the client Helps and working to resolve tickets efficiently. • Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed. • Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin Center to support user onboarding and maintenance. • Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience. • Develop and deliver user training on Microsoft 365 features and create documentation to help end-users maximize the Platform’s capabilities. • Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation. Qualifications: • Well versed in Microsoft 365 administration. • Experience with end-user support and troubleshooting for Microsoft 365 services. • Experience with endpoint management using various MDM services, (Workspace One, Intune). • Familiarity with Exchange Online. • Ability to follow structured migration and onboarding processes. • Strong communication skills for providing effective user training and support. Skills: Skills Required / Desired Amount of Experience Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ) Required 3 Years Experience troubleshooting Microsoft Office suite and account creation in AD and Entra 3 Years Experience with Azure AD Connect Required 3 Years Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders Required 3 Years Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11 Required 3 Years Troubleshooting Outlook client connectivity issues Required 3 Years Troubleshooting email delivery and email routing issues Required 3 Years Expert-level customer service and client-facing expertise with Office 365 Required 3 Years Experience supporting and training end-users on Outlook 2010, 2013 and 2016 and configure it for new O365 service Required 3 Years Expert knowledge in Outlook 2013, 2013, One Drive, Teams, SharePoint Online and O365 online services Required 3 Years Certifications: Microsoft 365 Certified: Administrator Expert Required Bachelor's Degree or Equivalent experience. Required #J-18808-Ljbffr

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