Job description

THE COMPANY Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe. THE POSITION We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment. RESPONSIBILITIES • Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2), managing and resolving tickets through the helpdesk system (JIRA). • Provide support for desktops, laptops, printers, copiers, and other office equipment. • Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.). • Assist with employee onboarding and offboarding, including laptop setup, software installation, account creation, and workstation configuration. • Provide end-user guidance and orientation on IT systems, tools, and security best practices. • Maintain accurate IT documentation, including knowledge base articles (Confluence). • Manage IT assets, including laptops, monitors, and peripherals, ensuring accurate tracking and lifecycle management. • Coordinate equipment recycling (e-cycle) and assist with upgrade/replacement cycles. • Proactively check in with employees to ensure technology is meeting their needs. EXPECTATIONS • Strong communication and interpersonal skills with the ability to support staff at all levels. • Excellent troubleshooting, problem-solving, and analytical abilities. • Ability to prioritize tasks, work independently, and collaborate within a team. • Customer service mindset with a positive, "can-do" attitude. • Eagerness to learn and grow in an IT support role. REQUIREMENTS • A degree in Information Technology, Computer Science, or related field (or equivalent practical experience) • Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business) • Familiar with basic computer hardware, printers, applications • Some Helpdesk experience (6 - 12 months preferred but not required) PREFERRED • Task Automation • Azure (Azure Connect, Azure Cloud, Azure ADD) • VDI & Virtual System Management COMPENSATION/BENEFITS We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement. ADA COMPLIANCE Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations. LOCATION This position is located in our Garden City, NY office. Job Posted by ApplicantPro

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