Job description

Location: City of Rochester Job Summary: BDO Digital, LLC., a wholly owned subsidiary of BDO USA, P.C., is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue. Our collaborative, cross-disciplinary team is comprised of digital strategists, systems integrators, data scientists, software developers, change management professionals, and industry-specific advisors who work together to solve clients' immediate digital needs and unearth new opportunities to drive competitive advantage. Our goal is to help our clients become faster, smarter, and more resilient to change. To support our double-digit growth goals, BDO Digital seeks a manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting. Job Duties: • Strategy, Requirements & Selection: • Participates in defining needs for existing and new EBA solutions • Documents existing enterprise business applications, related business processes, and personas impacted • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements • Envisions and develops representations of recommended future state options for evaluation by clients • Understands related security structures and best practices • Designs and develops scorecards for evaluation of candidate business applications • Creates dashboard presentations of quantitative and qualitative scoring of candidate options • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client • Solution Functional Design: • Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints • Consulting: • Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations • Program & Project Management: • Supports, and manages aspects of business applications implementations • Documents and maintains project milestones, phases, elements, and budget • Monitors project progress by tracking risks, actions, issues, decisions, and other activities • Develops references for users by writing and maintaining user documentation; providing help desk support; training users • Implementation and Support: • Provides functional support of EBA solutions and related technologies • Manages and resolves issues, defects, and change requests • Manages and performs systems configuration tasks (but not coding/development) for process work streams as directed • Provides ongoing support during project implementations and post-go-live support • Responsible for configuration of solution based on requirements • Fosters a positive demeanor, learning attitude and client service mentality with the team • Travel - up to 25%, as needed • Other duties, as required Supervisory Responsibilities: • Owns and drives completion of key work streams as directed by project leaders • Manages project work streams as directed • Mentors and develops entry level consultants and senior consultants Qualifications, Knowledge, Skills and Abilities : Education: • Bachelor's Degree and six (6) or more years of industry experience with ERP systems, required; OR • High School Diploma/GED and seven (7) or more years of industry experience with ERP systems, required Experience: • Six (6) or more years of business process analysis and/or business application education or experience, required • Four (4) or more years of education or experience with ERP or CRM Product, required • Some client facing best practice consulting experience, preferred License/Certifications: • One or more current business applications technology certifications, preferred Software: • Microsoft Visio, PowerPoint, Word, and SharePoint, required • Experience with one or more ERP/CRM/HCM Solutions technology, required: • Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle Net Suite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software • Smartsheet, preferred • Enterprise…

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