Job description

Description The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build long-term, strategic partnerships. As the main point of contact for your customers, you will provide best practices and technical expertise to help stakeholders achieve operational goals using Axon’s products. You will work closely with multiple cross-functional teams, providing insight into customer needs and challenges to influence internal product roadmaps and projects. Compensation and Benefits • Competitive salary • 401k with employer match • Paid time off • Parental leave • Medical, dental, and vision plans • Fitness programs • Wellness support • Learning and development programs Why you should apply for this position today This role offers the opportunity to engage with key customers and make a significant impact on their operational success while working in a dynamic environment. You will be part of a team that values collaboration, innovation, and customer satisfaction. Skills • Mastery of Axon technologies such as Fusus, body cameras, and Draft One • Knowledge of SAAS and Cloud solutions • Understanding of networking and telecommunications • Strong communication and problem-solving skills • Ability to manage change and high-stress situations Responsibilities • Manage the day-to-day relationship with key customers • Provide best practices and technical expertise to stakeholders • Work with cross-functional teams to influence product roadmaps • Project management and consulting • Provide tier-2 technical support • Engage with 3rd party integrators and clients • Improve technical documentation • Communicate customer feedback to drive product development • Maintain customer confidence in high-pressure situations Qualifications • Bachelor’s Degree or equivalent experience • 7+ years working with Major City or Enterprise-level customers • Preferred knowledge of JIRA, Microsoft Dynamics, CCTV, VMS, and IP cameras • Experience supporting law enforcement or governmental agencies Education Requirements • Bachelor’s Degree or equivalent experience Education Requirements Credential Category • Bachelor’s Degree in a relevant field or equivalent experience Experience Requirements • 7+ years of experience in customer account management, particularly with Major City or Enterprise-level customers Why work in Memphis, TN Memphis is a vibrant city known for its rich cultural history, delicious cuisine, and southern hospitality. It offers a unique blend of music, art, and community engagement, making it an attractive place to live and work. With a growing tech scene and numerous opportunities for professional growth, Memphis is an ideal location for those looking to advance their careers.

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