Job description

Position Summary Orlando Health IT/CE Product Educator Department: IT ELLiE Status: Full Time Shift: Fully On-site Location: East Coast, FL Title: IT/CE Product Educator Summary We are seeking a detail-oriented IT/CE Product Educator that plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications. Forbes has named Orlando Health as one of America's Best-In-State Employers. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.” Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here. Orlando Health - Benefits & Perks Competitive Pay • Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (start Day One) • Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer • Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric • Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. Responsibilities Essential Functions: • Instruct required training classes. • Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff. • Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members. • Participate in the development of additional training programs based on customer needs. • Perform classroom scheduling and training class set-up. • Recommends items in class materials to be reviewed to enhance or modify classes. • Effectively communicate with customers and guests. • Demonstrate a thorough knowledge of subject matter. • Maintain records of training activities and team member progress, and monitor program effectiveness. • Apply adult education principles to the overall program framework and materials utilized for Systems education. • Document and track the outcome of educational endeavors. • Serve as a mentor to new IT/CE Associate Educator team members. • Promote the benefits and opportunities of lifelong learning. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Plan and facilitate live in-person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager. • Participates in multiple training projects. • Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses. • Assist in development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager. • Participates in meetings with customers to gather, convey or exchange routine information. • Visit and observe job functions within operational areas as applicable for training needs. • Complete all Orlando Health mandatory education. • Initiate process improvement opportunities. • Effectively utilize office and audio/video and classroom equipment. • Complete assignments in a timely, effective and efficient manner. Qualifications Education/Training: Bachelor’s degree required. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section). Experience • Three (3) years of experience planning, coordinating, conducting, and evaluating training and educational programs. • Proficiency in using Microsoft Office applications. • Effective interpersonal communication and writing skills. • Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.

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