Job description

Solutions Engineer (SE) Company and BG Description: Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. Position Purpose: In this Solutions Engineer role, you will bridge the gap between complex technical products and customer needs. The role involves pre-sales support, technical consultation (design, architecture, and programming), product demonstration, and often post-sales implementation. The main goal is to support sales by ensuring not only that the solution is technically feasible but the right fit for the customers problem. Job Objectives Solution Implementation Excellence • Deliver technical demos, proof-of-concept engagements • Deliver high-quality, on-time, and on budget solutions deployments • Successfully implement assigned projects • Tailor solutions to meet unique environments and requirements • Design and deploy custom integrations • Minimal post-deployment issues Project Management & Communication • Ensure smooth coordination between internal teams and the client during implementation • Maintain project status reports with weekly updates • Receive positive feedback from internal stakeholders and customers Post Implementation Support • Provide clear, complete documentation for clients and internal teams • Deliver full implementation documentation for completed projects • Minimal follow-up clarifications, critical issues, or complaints on solutions commissioned • Ensure stability and satisfaction after deployment Technical Knowledge Growth • Enhance technical capabilities to support increasingly complex projects • Complete advanced technical training courses • Receive technical certifications on core technologies Collaboration • Provide feedback to improve future project delivery and product designs • Submit actionable feedback report to teams based on project experience Key Competencies: • Technical Acumen o Strong understanding of product architecture, integration methods, software, networking, cloud platforms, etc… o Ability to customize and troubleshoot complex technical solutions. Project Management o Skilled in managing timelines, milestones, and deliverables. o Familiar with project frameworks. o Strong documentation and reporting skills. Customer-Focused Solution Design o Ability to understand customer requirements and translate them into executable technical plans. o Comfortable conducting discovery sessions and workshops. Problem Solving & Troubleshooting o Quickly identifies root causes and applies structured approaches to solve technical or process issues. o Escalates issues appropriately when needed. Cross-Functional Collaboration o Effectively works across sales, product, engineering, and support teams to deliver cohesive solutions. o Able to “speak the language” of both business and technical stakeholders. Ownership & Accountability o Takes full responsibility for project outcomes, from kick-off to post-deployment support. o Proactively communicates risks, blockers, and progress. • Adaptability o Comfortable with shifting priorities and evolving customer needs. o Thrives in dynamic environments with frequent change. Attention to Detail o Produces high-quality work, especially in configuration, documentation, and testing phases. Empathy & Communication o Understands customer pain points and communicates solutions clearly, with patience and professionalism. o Explains technical concepts to non-technical audiences. Core Strengths: Solution-Oriented Mindset o Focused on delivering value, not just technical correctness. o Balances customer needs with product capabilities. End-to-End Delivery Expertise o Capable of managing full lifecycle: scoping, designing, deploying, testing, and supporting. o Familiar with project methodologies and principles, GAMP, etc… (where relevant). Continuous Learner o Stays current with emerging technologies, product updates, and industry best practices. Trust Builder o Earns credibility with customers and internal teams through consistency, transparency, and competence. Duties/Responsibilities: • Solution Design & Planning o Analyze customer requirements and business needs to design tailored technical solutions. o Translate functional specifications into technical implementation plans. o Collaborate with Solutions Architects, Sales Engineers, and Product Managers to validate solution design. Technical Implementation & Integration o Configure, install, and deploy solutions according to project specifications. o Develop or customize integrations using APIs, SDKs, or third-party tools. o Ensure security, scalability, and compliance during deployment. • Project Coordination & Delivery o Manage project timelines, deliverables, and resources across multiple stakeholders. o Serve as the primary technical point of contact during the implementation phase. o Conduct project kick-off meetings, status updates, and post-implementation reviews. • Customer Engagement & Support o Work directly with customers to gather requirements, explain solutions, and resolve issues. o Provide technical guidance and answer questions throughout the project lifecycle. o Train end users or customer technical teams on implemented solutions. • Testing & Validation o Create and execute test plans to ensure solution functionality and performance. o Perform system validation and acceptance testing with customers. • Documentation o Produce and maintain accurate implementation documentation, diagrams, and user guides o Document lessons learned and feedback for continuous improvement. • Cross-Functional Collaboration o Coordinate with product development, QA, support, and sales teams. o Escalate critical technical issues to engineering with clear documentation and context. • Post-Implementation Support o Provide stabilization support during the post-deployment phase. o Monitor solution performance and ensure it meets SLAs and customer expectations. • Role-Dependent Responsibilities o Writing custom scripts or automation tools. o Leading customer workshops or training sessions. o Participating in RFP/RFI responses. o Contributing to product roadmap discussions based on implementation feedback. Qualifications: • Bachelor’s degree in a relevant field such as: Computer Science, IT, Electrical/Mechanical Engineering, Systems Engineering or equivalent work experience • Preferred: Master’s degree or MBA (for senior or customer-facing enterprise roles) • Technical Skills & Experience o 3–7 years of experience in a technical role such as: Solutions Engineer, Project Engineer, Systems Integrator, Implementation Consultant, or similar Proficiency in • Solution design and deployment • APIs and system integrations • Networking fundamentals (TCP/IP, DNS, firewalls, VPNs) • Scripting or light coding (e.g., Python, Bash, PowerShell) • Database knowledge (SQL, NoSQL) • Cloud platforms (AWS, Azure, GCP) — certifications are a plus • Knowledge of industrial systems (ex: SCADA in manufacturing) Soft Skills & Core Competencies o Strong problem-solving and analytical skills o Excellent verbal and written communication o Capable of translating complex technical information to business stakeholders o Strong project coordination or light project management skills o Customer-oriented mindset with the ability to build trust and credibility o Comfortable working independently and in cross-functional teams Certifications (Optional) o Cloud: AWS Certified Solutions Architect, Azure Solutions Engineer, or similar o Project Management: PMP, PRINCE2, or Agile/Scrum certifications o Security: CompTIA Security+, CISSP (for industries with compliance needs)

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