Job description

Job Description What You’ll Be Doing: In this role, you’ll serve as both a workflow coordinator and low-code/no-code automation expert supporting the TARGET Center’s suite of services. You’ll play a critical role in optimizing service delivery through Power Automate, Power BI, and Salesforce, with a particular focus on the Sign Language Interpreting Services Program and cross-functional case management. This position blends program coordination, CRM data management, and workflow automation, with opportunities to lead improvements in how data is collected, tracked, and analyzed across service lines. Key Responsibilities • Act as the primary scheduler and point of contact for Sign Language Interpreting Services in the National Capital Region • Design, deploy, and manage Power Automate flows to streamline case intake, notifications, approvals, and reporting workflows • Develop and maintain interactive dashboards and custom reports in Power BI, pulling data from Salesforce and Office 365 sources • Support Salesforce administration, including custom objects, validation rules, layout updates, and automated case routing • Collaborate with technical staff and vendors to identify and implement process improvements using Power Platform tools • Clean and maintain Salesforce data, resolving duplicates, import errors, and field inconsistencies • Integrate Power BI dashboards with SharePoint and Salesforce to provide real-time reporting to USDA stakeholders • Provide training and documentation to staff and customers on using portals, dashboards, and request workflows • Monitor interpreter request queues, identify anomalies, and troubleshoot discrepancies using automated reports • Assist in cross-functional service coordination, including Ergonomics and Assistive Technology workflows • Support scooter loaner program and associated tracking forms in Salesforce and Microsoft Lists • Assist in hosting events and webinars using Teams and Zoom • Contribute to knowledge management by updating policies, procedures, and support materials

Requirements