Job description

Description Summary/Objective The Lead System Administrator position will help provision, install, manage, and maintain Windows servers, O365, Skype for Business, SCCM, and our VM environment as well as system software and related infrastructure. In addition, this role participates in technical research to enable continuing innovation within the infrastructure environment. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Responsible for creating, updating and deactivating user accounts as well as granting permissions to appropriate users and user groups • Assist in development, planning, and executing upgrades and changes. • Provide Tier II / III support as required for various associates as issues are raised • Perform daily system monitoring and reviews; verifying the integrity and availability of all hardware, server resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups • Coordinate and communicate with impacted Associates • Ensure Customer Service to our Associates is upheld to the highest standard • Assist with resource planning and prioritization of support requests for Systems Administrator Team • Day to day oversight and follow up of task required to be performed by other System Administrators • Coaching and mentoring of junior System Administrators • Repair and recover from hardware or software failures. • Perform periodic performance reporting to support capacity planning • Ability to perform duties in a professional manner and appearance. • Perform routine audits of systems and software verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs • Analyzing system logs to identify potential issues with computer systems • Apply operating system updates, patches, and configuration changes • Understanding of system security requirements and implementations • Troubleshoot reported problems and independently research and answer technical queries and drive issues to resolution • Responsible for documentation and configuration of the systems and following Standard Operating Procedures (SOP) • Ability to follow a structured change management / deployment methodology Qualifications • Associates degree in Computer Technology or Equivalent work experience is required • 4+ Years’ of experience with Microsoft domain networks • 4+ Years’ of experience server hardware design and best practices • Experience with Active Directory (user creation, group policy), Office 365, Skype for Business, VMware, Windows Server 2012, Microsoft Office, Windows 7/10 • Experience installing, configuring and maintaining Windows servers and desktops • Proactive problem solver with a can-do attitude with the ability to quickly assess problems and find workable solutions • Proven ability to work as part of a team and collaborate with IT/Ops, Customer Support, Engineering, QA and other stakeholders • Cloud environment management experience in Azure or AWS environments a plus • Familiar with ITIL standard practices and procedures a plus • Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy • Excellent communication skills (both verbal and written) • Effective time management skills – ability to multitask and prioritize effectively • Self-driven with ability to quickly learn technology and eager to stretch their skills Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to lift and carry 40+ lbs. Ability to pull and terminate Cat6 cabling. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business. On call hours will apply and incumbent may be required to come into the office on short notice as needs arise. Travel No travel is expected for this position. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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