Job description

The City of Carmel is seeking a skilled and motivated systems administrator to contribute to the stable and secure operation of the City's data systems, storage, applications and services. The Systems Administrator is assigned tasks related to configuration, monitoring, troubleshooting, and optimizing the City’s server assets and cloud-based systems. The systems administrator participates in researching, implementing and documenting new server and cloud-based systems. You will work closely with IT teams and departments across the City to configure and maintain systems to meet City business processes. An ideal candidate for the current position will have experience managing Microsoft SQL servers, SQL databases, Microsoft Internet Information Services, and VBA. Essential Job Functions: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Configure the City’s servers, software, and cloud-based systems as required to meet business needs and security requirements. This function includes administration of system backups. • Monitor server performance, alerts generated by monitoring tools, and customer requests related to servers and cloud-based systems. • Troubleshoot and resolve performance or functionality issues. • Perform root cause analysis of outages related to the City’s servers, software and cloud-based systems. • Install, patch, and upgrade server operating systems and software. • Install, move, and decommission hardware in data centers. • Maintain accurate documentation of configurations, procedures, and inventory. • Help remediate the results from regular vulnerability scans and penetration tests to resolve security weaknesses related to the City’s servers, software and cloud-based systems. • Stay updated on the latest trends, threats, and best practices related to the City’s servers, software and cloud-based systems. • Conducts research on new or emerging software, services, protocols and standards, as required. • Follow change management practices when enacting changes to the City’s servers, software and cloud-based systems. • Participate in the help desk function (including answering the help desk phone extension as required) and ensure that trouble tickets are created for all incidents and service requests. • Participate in on-call rotation. • Perform other related duties, as required. Knowledge, Skills & Abilities Required to Perform Essential Job Functions: • Proficiency and strong knowledge of management systems for and configuration of hypervisors, Windows and Linux servers, SAN, Database and backup solutions. • Knowledge of network protocols and security principles. • Knowledge of system interconnectivity principles related to web services, APIs, and database connectivity. Relevant development skills are a plus. • Ability to collect, review and analyze data. • Strong problem-solving skills and the ability to work under pressure. • Ability to read documentation, charts, graphs and schematics. • Ability to create system documentation, including data flow and network diagrams. • Ability to utilize a variety of reference, descriptive, advisory and design data and information to make technical decisions. • Ability to exercise discretion in identifying and selecting from alternative courses of action. • Ability to communicate effectively with members of the department and other City departments to exchange information and resolve problems. • Knowledge of regulatory standards NIST, PCI-DSS, CJIS, HIPAA and ISO 27001. • Ability to operate a motor vehicle to conduct work activities. • Ability to exert moderate physical effort, typically involving some combination of stooping, kneeling, crouching and crawling, and that may involve the lifting, carrying, pushing and/or pulling of objects and materials weighing 21-50 pounds. • Ability to respond to 24-hour call-out. • Ability to work some nights and weekends to accommodate schedules of 24/7 public safety operations. • Skill with scripting or programming languages such as PowerShell. Qualifications Required to Perform Essential Job Functions: • Associate’s degree in Information Technology, or a related field. • Minimum 3 years of experience as a Systems Administrator or similar role. • Relevant certifications (e.g., Microsoft, HPE, Veeam) are a plus. • Or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities for this position. • Must possess and maintain a valid Indiana driver’s license.

Requirements