Job description

Planet Fitness Bozeman Assistant Club Manager job at PF Management Group. Bozeman, MT. Job Description Job Description Benefits: • Bonus based on performance • Competitive salary • Opportunity for advancement • Training & development • Wellness resources Job Summary The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. Essential Duties and Responsibilities • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. • Assist with Staff Management and provide backup support to Club Manager as needed. • Assist in scheduling and supervising staff. • Member service oversight - Ensuring staff is providing a superior customer experience at all times. • Assist in resolving or escalating employee issues or concerns. • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate member requests, issues and questions. • Assist in overseeing cleanliness and maintenance of facility. • Assist in ordering of supplies using specific budget based on club requirements. • Assist in tracking statistics and reports (weekly, monthly, and annually). • Backup support for any employee who is absent. Qualifications/Requirements • Superior customer service skills. • Experience working as a Member Service Representative at Planet Fitness is preferable but not required. • Solid supervisory, diplomacy and listening skills. • Basic computer proficiency (Microsoft Suite). • Hard working, enthusiastic and energetic! • Strong problem resolution skills. • Current CPR Certification - if not certified, we will provide certification training. • High school diploma/GED equivalent required. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occasionally lift up to 75 lbs. • Will occasionally encounter toxic chemicals during shift.

Requirements