Job description

JobID: 49455 Job ID: 49455 Job Title: IT Support Specialist Location: Chicago, IL Salary: $52,000 (once permanent) Type: Full-Time Main Tasks And Responsibilities You will be responsible for providing technical support and resolving IT-related issues across multiple sites. Here’s a non-exhaustive list of tasks: • Receive and manage Help Desk incidents through JSM, in-person, phone, email, and chat, logging all issues in the ticketing system. • Work to resolve incidents and fulfill requests, collaborating with other Information Systems teams to ensure timely resolution. • Ensure continuous Help Desk phone coverage during business hours. • Meet service level agreements (SLAs) and notify the Systems Help Desk Supervisor of any challenges in meeting these targets. • Follow policies, procedures, and standards for Help Desk incident management and request fulfillment. • Utilize online Confluence resources and JSM ticketing systems to find solutions and update documentation. • Provide support for IS teams, including Applications, EHR, and Network teams, to gain hands-on experience. • Support additional activities as requested by IS managers. Required Qualifications And Skills • High School Diploma or equivalent. • Minimum 2 years of experience in an Information Systems Help Desk environment. • Flexibility to adjust work schedules, including occasional Saturdays, to meet SLAs. • Ability to support multiple sites within the assigned region. • Proficiency in IT technologies, including: • Windows Operating Systems • Microsoft Office (Word, Excel, Email, Active Directory)

Requirements