Job description

Department: 12315 Regional Non Enterprise Corporate - Infrastructure Support Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Weekdays PRIMARY PURPOSE Provides high-level technical support and system administration of application software and operating system components. Designs, manages, and installs systems to support critical Facilities infrastructure, Local Area Network, and server/desktop operating systems, based on current defined technical and security standards. Manages evaluation and configuration of technical requests, technical staff, and application users to effectively support and utilize systems. Provides guidance to others in the technical support of operating system components using specialized technical knowledge. Major Responsibilities • Manages, schedules, and coordinates complex system and application software installations and upgrades for systems implemented throughout the enterprise. Ensures teams follows change management processes and makes suggestions on change management process improvements. • Manages configuration, installation, and support of complex and ancillary device integration solutions. Develops and initiates comprehensive understanding of technology stack components from desktop to wide area network, to proactively troubleshoot integration conflicts and isolate issues for resolution. Analyzes business requirements and creates technical recommendations. Evaluates new and existing software products. Develops plans, recommends solutions, and provides for maintenance, testing, documentation and training for the operating systems and hardware. • Manages and supports workstation and server administration procedures as it relates to critical Facilities infrastructure. Ensures capacity monitoring processes are followed and initiates corrective activities. Monitors and tunes critical infrastructure and other systems implemented across the enterprise to achieve optimum performance and security levels. Manages capacity monitoring and planning process design and review. Recommends improvements to current technical architecture. • Manages backup and recovery procedures to ensure data/media recoverability for site-based and enterprise systems. Facilitates disaster recovery and business continuance configurations and procedures. • Follows quality assurance processes to ensure proper system operation, optimum performance, and absence of defects. Ensures integrity for application delivery and directory administration for the enterprise. • Creates tasks, work estimates, and resource requirements on those tasks. Monitors tasks and resources and initiates corrective actions. Communicates with staff and clients to keep them informed regarding activity status and potential problem areas and provides recommendations to management. • Acts as a technical escalation point with vendors and staff to coordinate application software and hardware changes. Prioritizes problems and issues as needed. Works collaboratively with vendors at technical and management level to resolve problems and manage escalation. • Initiates root-cause analysis and solves complex application software and hardware problems. Tracks and trends problems and makes recommendations towards resolution. Collaborates with technical staff for problem resolution of more complex software and hardware problems, to include wireless technology environment and complex printer issues. • Assists in reviews of capital expenditure requests to ensure configuration and ancillary requirements are correct and comply with Advocate Aurora technical environment standards. MINIMUM JOB REQUIREMENTS Education Bachelor's Degree in Computer Science or related field. Certification / Registration / License n/a Work Experience Typically requires 7 years of experience in Microsoft Platforms, Network Communications, and Project Management Knowledge / Skills / Abilities • Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems. • Advanced knowledge of operating systems, vendor-specific environments, and other system software. • Advanced knowledge of systems administration and the inter-relationships between application code and server operating systems and desktop operating systems. • Advanced knowledge of hardware and software as used in the clinical and/or business setting. Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients. Demonstrated ability to translate user requirements into system specifications. • Strong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skills. • Strong written and oral communication skills. • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Work environment may contain dust, dirt, and noise. Potential for exposure to mechanical and electrical hazards, and to patient care areas; therefore, must wear protective clothing as necessary. Exposed to a normal office environment the majority of the time. Position will require off-hours support and on-call rotation. Position requires travel. May be exposed to road and weather hazards. Operates all equipment necessary to perform the duties of the job DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Pay Range $53.80 - $80.70 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Facilities Network Server Manager

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