Job description

Description Position Summary Provide Data & IT technical support, training, troubleshooting, and project management to internal and external customers for bioMerieux marketed Advanced Analytic Solutions. Primary Duties • Design, implement, and deploy data visualization dashboards for the Advanced Analytics solutions marketed by bioMerieux. • Drive initiatives focused on analytics implementation and automation of data collection processes, working cross-functionally with support and sales teams. • Drive and complete Advanced Analytics implementation projects as defined by the project scope and timelines to meet customer expectations and organizational objectives. • Ability to troubleshoot scripting issues using the available digital tools and documenting all support and troubleshooting tasks in CRM in a timely manner. • Manage internal and external customer inquiries per established guidelines and documentation in CRM system. • Accurate and timely documentation in IT & Data Solutions tools, including but not limited to CRM for Cases and Work Orders Completed, and Project Management tool to update project status. • Assist with launch/implementation of new systems by learning new products, providing input to development of documentation, and troubleshooting procedures for all systems. • Contribute to revenue generation initiatives through promotion of value-added projects and services. • Perform on-call duties as needed to provide 24-hour technical support to customers. • Perform all work in compliance with company quality procedures and standards. • Performs other duties as assigned. Training & Education • Bachelor's degree in information technology, health informatics, public policy, public administration, public health, healthcare administration, statistics, a related technical field, or equivalent experience. • 4 years of relevant experience in health informatics, Information Technology, or relevant field with professional certifications (CompTIA or equivalent) will be accepted in lieu of a bachelor's degree Experience • Minimum 4 years' experience in support of LIS interfaces, servers, software applications, hardware, middleware, and computers required • Minimum 2 years' experience as a Lab/Medical Technologist or equivalent experience (LIS Analyst or IT role within lab environment) required. • Experience in data visualization a plus. Knowledge, Skills & Abilities • Must be fluent in English with excellent communication, analytical, facilitation and problem-solving skills. • Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment. • Proficiency in Microsoft Windows and Office (Word, Excel, PowerPoint, Outlook) products. • Exhibit good interpersonal and diplomacy skills, excellent verbal, and written capabilities through previous experiences such as teaching, sales, or management. • Exhibit good decision-making ability, including problem resolution. • Employs the expertise of others and provides expertise in a team environment. • Proven capabilities in managing data analytics implementation projects specifically for healthcare organizations. • Understanding of health care administrative data. Travel Requirements • Domestic: 5% • International:

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