Job description

Administrative Assistant Job Summary The Administrative Assistant provides key support to office operations and customer-facing activities in Syracuse and Rochester. This part-time to full-time role is responsible for high-quality administrative and customer service support, ensuring efficient daily workflow and positive interactions with clients. Key Responsibilities • Answering incoming phone calls. • Deliver professional customer service by responding to inquiries and assisting clients promptly. • Schedule appointments and site evaluations, coordinating calendars between team members and clients. • Provide sales support, including entering new client information into CRM and following up with customers. • Creating service work orders and preparing routes for technicians in advance. • Support general administrative tasks, such as filing, preparing documents, scanning records, and maintaining organized office systems. • Communicate effectively by phone and email, and Microsoft Teams • Maintain confidentiality while handling sensitive information and records. Skills and Qualifications • Strong multitasking skills and attention to detail. • Excellent written and verbal communication abilities. • Proficiency with Microsoft Office applications and office technology. • Customer service orientation, with professional phone etiquette. • Reliable time management and adherence to scheduled hours. • Experience with scheduling, data entry, and supporting sales or operations teams is preferred. Education and Experience • High school diploma or equivalent required. • Prior experience in office administration and customer service required. Schedule & Location • Part-time to full-time: Approximately 30 hours or 40 hours per week, as arranged • Location: Rochester office. Other Duties • Willingly assist with additional administrative projects or sales efforts. • Adapt to evolving needs and take on new responsibilities as requested. Note: This job description covers the essential duties and expectations for the Administrative Assistant for the Syracuse/Rochester locations. Additional assignments may be delegated by the supervisor as business needs change. Company DescriptionAccess Elevator has been empowering mobility and independence since 2005, when it was founded to meet the growing demand for accessible home and commercial modifications. What began as a response to customer needs has grown into a trusted provider of lift and elevator solutions across the region. Today, we’re proud to be part of the globally respected Cibes Lift Group. Our team - led by President and Managing Director Sean Fenton - includes dedicated technicians, sales experts, and support staff united by a shared purpose: making spaces safer and more accessible for everyone. Joining Access Elevator means becoming part of a company with deep community roots, strong values, and a future-focused vision. We offer a collaborative work environment, meaningful projects, and the chance to positively impact lives every day.

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