Job description

Job Title: IT Support Specialist, Executive Support Location: Onsite 5 Days Per Week - 3 days onsite in San Mateo + 2 days onsite in San Francisco Contract Duration: 6 Months to Start Job Summary Our client, a global leader in gaming and entertainment, is seeking an experienced and customer-focused IT Support Specialist to join their team. This role is critical in ensuring the consistent delivery of high-quality technical support across their organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment. Key Responsibilities • Provide hands-on technical support for hardware, software, and service-related incidents and requests. • Ensure timely resolution and thorough follow-up on all open tickets. • Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments. • Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards. • Support and execute security remediations as needed. • Assist in root cause analysis and resolution of recurring or trending issues. • Maintain detailed and user-friendly internal knowledge base documentation. • Maintain accurate inventory and asset records in the asset management system. • Take part in onsite and virtual Walk-up desk rotations. • Take part with On-Call rotations to support global 24/7 business operations. • Perform other related duties as assigned. Required Qualifications • 3+ years of experience in on-site desktop support and end-user customer service. • 1+ year of experience providing direct support to executive-level staff. • Strong proficiency with Windows 11 and macOS in an enterprise environment. • Experience supporting mobile devices (iOS/Android) managed via MDM solutions. • Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc. • Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions). • Experience working in an environment with JAMF, Ivanti, or other end point management systems. • Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA). • Solid understanding of Active Directory and Exchange user/mailbox administration. • Strong hardware troubleshooting skills (laptops, desktops, and printers). • Excellent verbal and written communication skills; able to explain complex concepts to non-technical users. • Demonstrated ability to work independently in a fast-paced, dynamic environment. • Strong problem-solving skills with attention to detail and urgency. • Ability to analyze logs, error messages, and test results to diagnose issues. • Ability to lift and move equipment up to 50 lbs. Education and Certifications • Associate degree in Information Technology or related field required; Bachelor’s degree in Computer Science, Information Systems, or related field preferred. • Industry certifications (Microsoft, Apple, etc.) preferred but not required.

Requirements