Job description

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do Key Responsibilities: • Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required. • Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents. • Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing. • Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows. • Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation. • Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes. • Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned. The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Qualifications Required Qualifications: • Robust multi-tasker with a keen eye for detail and the ability to think ahead. • Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft Defender, and BeyondTrust Admin Rights Management). • Excellent analytical and problem-solving abilities, strong influence, and negotiation skills. • Good written and verbal communication and customer service skills. • Creative and independent thinker with the ability to translate technical requirements and challenges into results. • Knowledge of configuration, policy, and event workflows and playbooks. • Motivated self-starter able to work independently without direct supervision. • Well-organized and able to thrive in fast-paced environments. • Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection). • Experience working within a service management framework (e.g., ITIL). • Knowledge of Security Information and Event Management (SIEM) tools. • Willingness to travel up to 10%.

Requirements