Job description

Title: System Administrator Location: Palo Alto, CA Job type: Contract Role Pay: $40/hr - $45/hr This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. Core Responsibilities: Advanced Troubleshooting and Technical Support: Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Client. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack). Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed. Qualifications: Minimum of 3 years of work experience providing front-line IT support or systems administration work In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack). Strong knowledge of IT security best practices and compliance standards. Preferred Qualifications: Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset. Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Client Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization Excellent customer service skills and the ability to be a self starter Exposure to IT security best practices. Employee Benefits: At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: • Four options of medical Insurance • Dental and Vision Insurance • 401k Contributions • Critical Illness Insurance • Voluntary Permanent Life Insurance • Accident Insurance • Other Employee Perks EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time

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