Job description

Description Of Work We value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program. This is an INTERNAL POSTING open ONLY to current the NC Department of Public Safety’s current employees and eligible RIF candidates. This Administrative Specialist II position assists the Disaster Recovery team in carrying out the North Carolina Office of Recovery and Resiliency (NCORR) program, policy, and administrative activities. The Administrative Specialist will work closely with leadership providing support and serving as a representative to both internal and external parties. The position reports to the Disaster Recovery Operations Manager. Specific responsibilities include: Administrative Support • Provides administrative support to the Disaster Recovery Operations Manager, carrying out administrative duties such as filing, copying, scanning, record keeping, and calendar management including scheduling meetings with internal and external partners. • Provides time and effort recordkeeping assistance, generates reports, and composes and editing correspondence for the team. • The incumbent in this position will be requested to learn, understand, and assist in administrative tasks as it relates to processing program reviews, data collection and analysis, agenda and presentation development, and meeting coordination. Review and comprehension of Disaster Recovery program policies and procedures will be required to complete tasks accurately. • Assistance with internal team coordination and cross-collaboration with other NCORR teams will be requested. This is inclusive of drafting and sending emails before and after a meeting, documenting action items, and ensuring deadlines are being met. Composition and Reporting • Independently compose and draft letters, memorandums, and reports for review and signature approval by the manager. These often include Department of Public Safety officials, employees, members of the general public, and other individuals or groups. • Respond and answer routine correspondence on behalf of the manager with a minimum or no instruction. Correspondence may be routine in nature or confidential and varies from routine to urgent. Documents are prepared using guidelines provided in current policy and directives and may require research before the document can be completed. On occasion, this position will compose correspondence to other Division staff for their signature, depending on the nature of the correspondence. Customer Service As part of administrative responsibilities, this position will serve as an applicant services liaison. • Interacts with homeowners to gather information to coordinate customer service efforts. • Answers incoming calls, electronic messages and other sources regarding homeowner questions and needs. Fields incoming complaints, triages phone calls and routes them to the appropriate staff. • Screens and responds to inquiries within program guidelines; ascertains priority, schedules and coordinates and follow-up with customers. The employee in this position must maintain sensitivity when dealing with individuals from a wide variety of backgrounds and cultures; exemplifies openness, objectivity, and seeks to understand issues from different perspectives; articulates the understanding of what lead to a complaint, the nature of the complaint, and methods for resolution. Knowledge, Skills And Abilities / Competencies DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Click here for more information and application resources. [Resumes may be attached as a supplement to the application but are not a substitution for a complete application.] To qualify for this position, applicants must demonstrate ALL of the following KSAs: • Experience providing administrative/office support for an individual or a team. • Customer service experience. • Experience composing and preparing correspondence and/or reports. • Demonstrated experience with recordkeeping and/or gathering data. • Experience using Microsoft Word and Excel. Minimum Education And Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job. Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit www.studentaid.gov to learn more. Transcripts • Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university. • Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education. • International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.o rg/members. Military Experience • Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application. • Applicants seeking National Guard Preference: • A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS). • A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22. The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification. For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Elizabeth Gray at elizabeth.gray@ncdps.gov .

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