Job description

Microsoft Dynamics 365 Applications Development SME Hybrid, Towson MD Pay From $140.000 Per Year MUST Microsoft Dynamics 365 Applications Development SME 7 years of experience in IT industry 3 years of experience as a technical expert in an IT organization 3 years of experience developing in Microsoft Dynamics Proficiency in Microsoft Dynamics 365 CRM Development and customization Experience with Javascript, C#, .NET, and Web Services Knowledge of Dynamics 365 APIs and SDKs Understanding of Customer Relationship Management solutions Experience with SQL, database management and data migration techniques Highly preferred Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle) Highly preferred Strong understanding of CRM data modeling, workflows and user interface customization Highly preferred Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) Familiarity with Microsoft SharePoint. Education: Bachelor s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. Masters preferred Information Systems, or other related field or equivalent work DUTIES Serving as the SME subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems. Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform. Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations. Develops and implements, and trains others to develop in Microsoft Dynamics. Helps gather and document requirements from non-technical business users. Uses technical expertise to translate business requirements into effective system requirements and functional design documents. Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions. Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution. Prototypes and demos recommended solutions for users. Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary. Provide ongoing technical support and training for end-users. Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user. Assist with the project planning, scheduling and deployment of the new CRM features Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .

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