Job description

What You’ll Do - Own and manage the customer credit and collections process across two major business divisions (medical and government/VA contracts) - Review, assess, and issue customer credits in accordance with internal controls and documented SOPs - Proactively manage customer accounts, follow up on aging invoices, and maintain DSO targets - Perform complex lockbox reconciliations, identifying and resolving payment discrepancies and missing funds across incomplete batches - Collaborate with Sales and Finance to resolve issues around short payments, chargebacks, and discounts for large retail accounts (e.g., Costco, Walmart) - Process and reconcile high-volume Stripe credit card and ACH transactions, ensuring accurate application to customer accounts - Support month-end close, including journal entries, AR aging reports, and audit documentation - Partner with leadership to identify process bottlenecks and contribute to automation initiatives to scale AR operations - Maintain clean, audit-ready AR records in alignment with SOX and GAAP standards What You’ll Bring - Bachelor’s degree in Accounting, Finance, or a related field - 8+ years of experience in credit, collections, or accounts receivable - Strong understanding of the full quote-to-cash lifecycle - Proven success reconciling high-volume transactions and navigating ERP systems - Experience with large ERP platforms such as SAP, Microsoft Dynamics, or NetSuite - Advanced Excel skills; familiarity with lockbox processes, Stripe, and ACH transactions - Excellent communication skills, and the ability to partner cross-functionally with internal stakeholders and external customers - Manufacturing or medical device industry experience is a plus

Requirements