Job description

Minimum Experience - 3 years in Enterprise/Large Business This will be a lead role to include ticket assignment, training, queue management, and daily reconciliation with HR data who had similar experience in Enterprise. Experience with ServiceNow. This candidate will be responsible for training all Account Management staff in all team processes and procedures. Microsoft Active Directory, AvePoint, Cayosoft, Admin Mail Portal, Apple Management Console, Directory, and ServiceNow Skills: Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Advanced knowledge of appropriate security measures of the organization. Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Ability to analyze and assess client needs to develop effective and appropriate solutions. Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Analysis of technical and user documentation for technical assistance and support. Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically.

Requirements