Job description

Position Title: HelpDesk Administrator L1 Department: IT Support Reports To: Director, Corporate Systems Supervisory Responsibilities: NA FLSA Status: Non Exempt Job Type: Full-time Location: US – Folsom, CA One Inc is a rapidly growing InsurTech digitizing inbound and outbound payments for the Insurance space. It’s an exciting time to join a private equity backed, market leader experiencing significant year over year growth. Our employees are shareholders and are core to our people first culture. Our core values are simple yet powerful - #risetogether, #woweveryone, #thinkbigworksmall and #ownit . Learn more about joining our team at www.oneinc.com. Overview: The role of the Help Desk Administrator is to handle system support activities. This person is responsible for providing an excellent client experience and working to resolve support issues in a prompt and professional manner. Key Responsibilities • Provide technical assistance and support for incoming issues related to computer systems, software, and hardware • Maintain daily performance of computer systems • Install, modify, and repair computer hardware and software • Follow-up with users to ensure issues have been resolved • Assist with company-wide software rollouts Skills • Strong troubleshooting and problem-solving skills • Excellent customer service skills • Experience using a ticketing system • Ability to multitask and prioritize in a fast-paced environment Education & Experience • High School Diploma – some college is preferred • Working knowledge of Microsoft products (Windows 10/11, Office 365, Active Directory) Desired Traits • Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment Standard indoor office setting; exposure to computer screens. Physical Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

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