Job description

Posting Summary Logo Posting Number STA00779PO25 Job Family Information Technology Job Function IT Product Support USC Market Title IT Customer/Product Support Tech Link to USC Market Title https://uscjobs.sc.edu/titles/133306 Job Level T2 - Technical Support Business Title (Internal Title) IT Systems Admin. Campus Columbia Work County Richland College/Division Division of Information Technology Department IT Network Services State Pay Band 6 Approved Starting Salary $49,396 Advertised Salary Range $49,396-$55,000 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Standard working schedule: 8:30am - 5:00pm Must be willing to work a flexible schedule to meet the needs of the department. Basis 12 months Job Search Category Information Technology About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary IT Systems Administrators serve as the backbone of the College's academic, research, and administrative computing environment, ensuring seamless, secure, and efficient technology operations. This role blends hands-on technical expertise in system design, installation, troubleshooting, and secure computing with strong customer service, training, and supervision of student technicians. Acting as both a problem-solver and proactive partner, the administrator will engage with faculty, staff, and students to anticipate evolving IT needs, implement best practices, and recommend innovative solutions-all while upholding the highest standards of security, reliability, and professionalism. The IT systems Administrator will lead the design, implementation, and maintenance of critical technology systems supporting the College's academic, research, and administrative missions. This role combines technical expertise with leadership, overseeing secure and reliable computing environments while managing hardware/software lifecycles, troubleshooting complex issues, and ensuring compliance with federal, state, and university standards. The IT Manager will collaborate closely with faculty, staff, and students to deliver exceptional support, identify opportunities for innovation, and supervise student technicians to foster a responsive, service-oriented IT culture. Key Responsibilities: • Oversee and maintain IT systems supporting academic, research, and administrative operations, including hardware, software, backups, and secure computing environments. • Provide technical support and solutions by troubleshooting issues, training users, and partnering with faculty, staff, and students to anticipate and meet evolving technology needs. • Ensure compliance and security by adhering to federal, state, university, and college IT policies, standards, and regulations. • Lead and mentor student technicians, managing their training, workload, and performance while fostering a culture of professionalism and service. What We're Looking For : • Strong knowledge of Microsoft operating systems with experience in Linux/UNIX and macOS, plus familiarity with scripting (Python, PowerShell, shell scripting, etc.). • Proven ability to troubleshoot complex technical issues, communicate effectively with diverse users, and provide excellent customer service. • Experience managing IT operations, purchasing, software licensing, and secure computing environments. • Ability to complete and maintain required training and certifications to support secure research environments. • Leadership skills with the ability to train, supervise, and mentor students while adapting to rapidly changing technologies. Why Join Us : • Play a key role in advancing the College's academic, research, and outreach mission through innovative and secure IT solutions. • Collaborate with faculty, staff, students, and campus partners in a supportive, service-oriented environment. • Lead and mentor student technicians, contributing to both their professional growth and the success of the College's IT operations. • Enjoy opportunities for ongoing training, certification, and professional development to stay ahead in a rapidly evolving technology landscape. Perks of the University of South Carolina: • Downtown COLA Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events. • Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting. • Tuition assistance program (up to 16 credit hours per year) and dependent/spouse education benefits • Comprehensive health, dental, vision, life, and disability insurance coverage for employees and their families. Job Related Minimum Required Education and Experience Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Bachelor's degree in Information Technology Systems or related field, or an applicable skilled trades program, or equivalent experience; and four years of experience in computer systems development, management, and modifications; computer lab management, or equivalent. Experience working with student IT staff, IT operations, and IT project management preferred. Prefer higher education IT experience. Knowledge/Skills/Abilities • Knowledge of Microsoft server and desktop operating systems on a variety of computers, as well as some experience with other operating systems such as, but not limited to Linux/UNIX variants and Macintosh OS. • Experience with backup hardware and software and skills in programming or scripting languages using one or more of the following: Python, UNIX shell scripting, Microsoft PowerShell scripting, or Windows CLI scripting. • Strong written and verbal communications. • Ability to present summary and detailed data to various audiences, and to write comprehensive reports and keep detailed records. • Ability to establish and maintain working relationships with users, vendors, and other employees. • Ability to manage IT purchasing and renew software licensing before expiration. • Employee must be able to self-train and maintain pace with rapidly changing technology as required. Job Duties Job Duty Design, install, configure, maintain, monitor, troubleshoot, and upgrade hardware and system software configurations in support of CEC departmental administrative, academic, and research missions. Manage hardware and software lifecycles; negotiate pricing and purchasing. Manage, troubleshoot, and verify user workstation backups and network services to user workstations. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures. Failure in compliance will result in failing this job duty. Essential Function Yes Percentage of Time 25 Job Duty Proactively partner with faculty, staff, and students to further university goals by providing technical assistance, troubleshooting, training, and consulting related to information technology services and resources. Assist users with issues and seek solutions to solve users' technology needs. Build and manage positive relationships with faculty, staff, and students to best understand their diverse technology needs and implement information technology best practices that fit the current and future anticipated needs. Develop trust by being knowledgeable, dependable, and responsive. Observe and analyze business processes and advise where additions or changes to technology may provide increased efficiency, accuracy, or otherwise provide value or improve the existing process. Comply with all pertinent information security requirements and standards as mandated by federal and state laws and regulations, as well as University and College policies and procedures. Failure in compliance will result in failing this job duty. Essential Function Yes Percentage of Time 25 Job Duty Use the enterprise IT ticket system to manage workload. Coordinate with other staff as needed to complete goals. Train and supervise student employees. Clearly communicate task steps and goals. Monitor task progress. Regularly provide updates on progress to supported users. Note and update tickets in enterprise IT ticket system to keep all staff informed of work in progress. Maintain physical space, tools, and equipment in IT offices to a reasonable standard of neatness and efficiency. Create and maintain related documentation, inventories, standard operating procedures, and training documents. Essential Function Yes Percentage of Time 20 Job Duty Manage computers and computing resources in secure research environments. Understand the required regulatory frameworks for secure computing. Complete required trainings for secure computing. Assist faculty, staff, students, and researchers, manage, deploy and troubleshoot computer and computing resources issues in compliance with secure research needs and regulations. Essential Function Yes Percentage of Time 20 Job Duty Obtain and maintain job training and certifications as required by job responsibilities. Self-train and maintain pace with rapidly changing technology as required. Participate in communities of practice. Essential Function Yes Percentage of Time 5 Job Duty Perform additional duties as required. Essential Function No Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date 11/17/2025 Job Open Date 09/25/2025 Job Close Date 10/02/2025 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length ...

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