Job description

Description The Deployment System Administrator installs and configures Tyler products and 3rd party software in Tyler’s AWS hosted environments and remotely for client-hosted installations. The engineer executes software installations through all phases of a client lifecycle, prior to go-live of the software implementation process and into support. Installs and configures interfaces between Tyler Software and other applications. As a software deployment subject matter expert, guides clients and internal staff on procedures and order of operations for successful installations to provide a positive customer service experience. Troubleshoots issues of moderate difficulty that arise during these installation processes. NOTE: This is a hybrid position which requires the candidate to be local to the Plano, TX office at least 3x per week. Responsibilities • Performs onsite or remote installation services for new and existing clients in accordance with the service work order. • Installs and configures applications which run on a variety of server operating systems, primarily Microsoft Windows. • Reviews and modifies AWS virtual infrastructure such as EC2 instance types, application load balancers, and target groups. • Configures, backup and restores of Microsoft SQL Server databases. • Installs and configures IIS web servers and deploy web products to clients. • Installs, configures and tests all components to the expected revisions and performance standards. • Provides technical training to clients regarding software installation and environment provisioning procedures as needed. • Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase. • Documents results of service work performed for use by internal staff. • Documents installation procedures for internal staff. • Position may require either travel to client sites or off-hours coverage based on customer demand. • Additional weekend, travel, expertise, and after-hours compensation plans may be available • Performs other duties as assigned. Qualifications • Bachelor’s degree in computer science, MIS, or comparable work experience. • Experience working in public cloud environments (AWS and Azure) • Experience administering and installing applications and services on Windows servers. • Experience installing, configuring, and backup/restore procedures of the Microsoft SQL Server database engine. • Working knowledge of server hardware and network configurations. • Basic knowledge of web server technology (IIS), .NET framework, and SSL security. • Excellent client and internal communication skills maintaining a courteous, positive, and highly professional attitude. • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment, working independently and in a team environment. • Strong analytical and problem solving skills to work through technical issues, both independently and with customers. • Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a professional manner. • Travel to client sites and weekend work may be required

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