Job description

Tell us about your department: The Productivity Tools team is responsible for enterprise collaboration and productivity tools primarily focused on Microsoft 365. The team consists of a variety of engineers and specialists to assist in the development, engineering, and support of our capabilities. Project Description We are seeking a Collaboration Administrator to join the End User Technology - Productivity Tools team. This role will primarily focus on administering and engineering Microsoft Teams. The engineer will also be responsible for the deployment, configuration, integration, and support of productivity tools, ensuring seamless communication and collaboration across the enterprise. Position Summary/Job Description • Microsoft Teams Administration: Administer and support Microsoft Teams, including policy management, reporting, monitoring, integrations, and enterprise configurations. • Scripting: Leverage PowerShell and Azure Automation to streamline processes and improve efficiency. • Troubleshooting: Provide 2nd and 3rd level support, resolving complex problems and performing change management activities. • Training and Documentation: Create and update standard operating procedures, conduct training programs, and ensure monitoring standards are met. • Technical Development: Stay updated on external technical developments related to collaboration tools and grow technical subject matter expertise. • Collaboration: Work with architects to recommend new capabilities and provide proposals to senior leadership. Skills Overview What are the top five skills and number of years of experience required to perform this job? • 2 years of experience in deploying, managing, and administering Teams & SharePoint environments in M365 Admin Center • 2 years of support experience for Microsoft 365 capabilities including OneDrive, Power Platform (App, Flow, and PowerBI), Microsoft Office, Loop, etc. • 2 years in PowerShell scripting, Azure Automation, and Graph/Rest API. • Experience with AV technologies like Microsoft Teams Rooms or Zoom Rooms. • Experience with ITSM functions and processes using platforms such as ServiceNow What are some preferred/nice to have skills? • Bachelor’s degree in computer science/information technology • Experience with Azure Active Directory (i.e., dynamic rules, conditional access, automation). • Experience using NexThink for enterprise monitoring and support • Experience leading projects using standardized methodologies. • Experience with diverse technologies related to end-user computing, including cloud platforms (AWS, Azure, GCP). Interview Process Overview Interview with hiring manager, senior IT manager, and peer engineer on the team. Additional Job Requirements Looking for local to start, Hybrid Onsite 3 days a week

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