Job description

Susquehanna is currently looking for an M365 Operations Engineer to join our Collaboration & Productivity Technologies team in our Philadelphia area headquarters. This person will help support our M365 environments and collaborate with user groups. In this role, you will: • * Grow skills to develop proficiencies across all Collaboration and Productivity technologies • Support, monitor and maintain our messaging and collaboration environments • Partner with business and technical teams to support solutions that optimize, evolve, and secure our environment • Develop and utilize scripting skills to complete tasks and responsibilities • Partner with vendors to resolve issues and to plan implementations, future releases, exploration of new services • Participate in our on-call rotation • Understand, support and mature daily operational tasks • Perform health checks, respond to request for assistance through multiple channels, triage and resolve or escalate issues as needed • Assist in researching, preparing, and introducing technology changes to user communities • Establish and support relationships with US and international locations • Assist with documenting and publishing user & support documentation • Participate and/or support Collaboration and Productivity Technology projects and initiatives What we’re looking for: • 3 years of Systems Administration experience within Microsoft 365 • BS in Computer Science, Computer Engineering or a similar major preferred • Experience automating processes and performing systems management tasks with PowerShell preferred • Strong understanding of M365 application suite (Exchange, SharePoint, OneDrive, Teams, Entra) • Experience with supporting the rollout/release of M365 tools and products across new user groups • Ability to learn and grow new technologies/skills quickly • Ability to take ownership and drive issues or tasks to completion • Strong organizational and Customer Service skills • Strong communication skills with both technical and non-technical parties • Strong ability to communicate and interact effectively with team members. Susquehanna is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Susquehanna via-email, the Internet or directly without a valid written search agreement will be deemed the sole property of Susquehanna, and no fee will be paid in the event the candidate is hired by Susquehanna. #LI-RH1

Requirements