Job description

Dynamics 365 CRM - Technical Analyst job at Fusion HCR. Cincinnati, OH. Great opportunity with a global, fortune 500 organization! Amazing benefits including up to 30% retirement contributions. Relocation assistance considered. The Technology & Analytics team is looking for a qualified Dynamics 365 Technical Analyst/Solutions Analyst to administer, configure, and develop technical solutions for our sales technology platform. Job Responsibilities: • Administration and configuration of Microsoft Dynamics CRM. • Provide application support to end users. • Configure system enhancements and processes in Dynamics 365 to make sure the system supports the needs of business stakeholders. • Review and create CRM customizations including plugins, JavaScript/HTML, Power Automate flows, custom HTML interfaces (web resources), data integrations/migrations, and SSRS processes. • Configure and generate Microsoft Dynamics CRM dashboards and reports. • Serve as system technical liaison between business partners and technical resources as well as collaborate with other IT developers and analysts. • Maintenance of data in Microsoft Dynamics CRM. Manage data imports, exports, and integrations with other systems; ensure data quality, accuracy, and compliance. • Identify, troubleshoot, solve, and manage production issues under time constraints with minimal supervision. Provide end-user support, resolve technical issues, and assist with training. • Responsible for creating and maintaining system documentation of Dynamics 365. • Perform additional duties and participate in special projects as assigned. Skills/Qualifications: • High school diploma, required; Bachelor's degree or equivalent, preferred • Minimum 4 years of experience in Information Technology • Minimum 4 years of experience with business process analysis and requirements gathering with a strong emphasis on communication with the customer • Minimum 3 years of experience with Dynamics 365 • Minimum 3 years of experience with SQL, stored procedures, views, triggers, functions in SQL Server • Minimum 2 years of experience writing business requirements and developing, facilitating, and executing user test cases • Experience and/or knowledge of Dynamics 365 as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office OneDrive/OneNote, LinkedIn, and Adobe Sign, preferred • Hands-on experience working with JavaScript, C#, .NET, Visual Studio, Dynamics SDK, Xrm ToolBox, CRM API, preferred • Experience with creating plug-ins, custom workflow activities, and web services in Dynamics 365, preferred • Prior experience with Microsoft Azure, preferred • Prior experience with developing SSRS reports, preferred • Prior experience with Azure Data Factory, preferred

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