Job description

Job Title Business Process Analyst Location Clerk of Courts - Orlando, FL US (Primary) Category Technical Salary Grade $27.40 - $36.29 Job Type Full-time Job Description Job Overview This position collaborates with key stakeholders to design, implement, and improve business processes in compliance with state requirements and statutes in a government environment. The Business Process Analyst role is responsible for applying the appropriate methodologies and systems in supporting business processes. The scope for this role includes department specific initiatives, portfolio level projects, process reviews, documentation, and training. Essential Duties • Employees performing in this job function may perform some or all of these duties. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. • Work effectively and collaboratively with cross-functional teams to support successful completion of projects or initiatives. • Produce all deliverables and documents for process mapping, business requirements, training requirements, and control plans. • Map and analyze "As Is" processes to provide a foundation for defining process activities. • Conduct process improvement and quality training. • Perform process reviews to include updates to the process and the documentation to ensure standardization and consistency. • Reporting, analysis (quality and process improvement initiatives). • Develop plans and programs to support continuous quality improvement • Develop metrics to track business process improvements within organization. • Schedule and facilitate meetings/training as needed and coordinate agenda, trainers, facilities, and attendees. • Utilize tools such as Voice of the Customer to ensure processes are designed to support the unique needs of our organization and our customers. • Conduct benchmarking activities with similar organizations to recommend optimal process practices. • Perform basic knowledge management tasks in support of business processes. • Draft and publish process improvement success stories and presentations. • Lead effort for end-to-end mapping of current business processes to provide a foundation for defining business activities using Service System Mapping or similar technique. • Train and coach others to design and use business process maps as well as to develop associated procedures, work instructions, job aids, and process measurements. • Develop an approach for analyzing effectiveness of key processes. • Understand how business process projects align with and help realize the organization's strategy. • Foster a productive work environment which elicits the utmost from co-workers and subordinates and promotes a process of continual improvement in both quality and productivity throughout the organization. • Communicates with management, co-workers, staff, stakeholders, and the general public in a courteous and professional manner. • Collaborates with operations and technical staff across functional lines and with vendors, stakeholders, and external agencies as necessary. • Responds promptly when returning telephone calls and replying to correspondence and faxes. • Conform with and abides by all regulations, policies, work procedures and instructions. • Acts, dresses, and behaves in a professional manner to reflect a positive image of the Clerk's office. • Fully support the Clerk's Quality Policy and standards of Performance Excellence by delivering exemplary services to both internal and external customers. Provide the utmost in customer service efficiently, effectively, and expeditiously. Knowledge, Skills and Abilities • Basic knowledge of project management techniques and tools • Basic understanding of change management • Proven analytical skills • Ability to analyze information and processes and make recommendations based on analysis • Strong documentation skills to capture or update process details in process maps, control systems, or work instructions • Excellent interpersonal and communication skills • Ability to organize and prioritize multiple tasks and meet deadlines • Proven ability to perform in a service organization • Works well with teams • Strong organizational skills • Keen attention to detail • Planning, organizing, follow-through • Innovation and creative thinking • Professional presence Job Requirements Minimum Qualifications Required: • A Bachelor's degree in Business Administration, Industrial Engineering, Finance, or Statistical Analysis and at least 1 year of Process Design, Improvement, or Business Analysis experience is preferred. Preferred: Lean Six Sigma Green Belt Certification Computer Equipment and Software Requirements: • Proficient in Microsoft Office products to include MS Project, Teams, Visio, Excel and PowerPoint. Physical Requirements • Standing - Occasionally • Walking - Occasionally • Sitting - Continuously • Carrying - Occasionally • Pushing - Never • Lifting - Occasionally • Pulling - Never • Climbing - Never • Balancing - Never • Stooping - Never • Kneeling - Never • Crouching - Never • Reaching - Never # of Hires Needed 1 Closing Date

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