Senior Network Engineer
Role: AdministratorCompany: Thinkahead
Job description
Responsibilities - Manage and maintain customer Network infrastructure - Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. - Possess the ability to track time worked wit a degree of accuracy - Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions - Must possess a working knowledge of APIC / ACI - Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC - Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation - Performs adds, moves, and changes on Network infrastructure within expected SLAs - Execute Network routine and emergency infrastructure maintenance processes as required by customer - Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely - Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure - Build and maintain documentation for customer Network infrastructure - Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities - Provide support and cross-training to team members on managed solutions to ensure resilient support model - Manage service requests ensuring adherence to SLAs - Assist with cross training of other Tier 2 team members as needed - Other duties as assigned Qualifications - 12+ years of experience with operational administration of Network Infrastructure - 9+ years working with monitoring platforms; LogicMonitor a plus - 6+ years of experience with operational administration of Cisco Infrastructure - 6+ years of experience with operational administration of Palo Alto Infrastructure - 4+ years of experience with operational administration of NetScaler Infrastructure - Experience with GlobalProtect, AnyConnect, FortiClient - Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA - Background with enterprise Routing and Switching technologies - Knowledge and experience with Layer 2 and Layer 3 protocols - Experience with more than two enterprise LAN, SD-WAN and WAN topologies - Strong background with operational administration of Network Management Systems and IPAM - Excellent leadership and mentoring skills - High level problem-solving and communication skills - Strong oral and written communications skills - Bachelor’s Degree or Equivalent Experience - CCNA - Required - PCNSA - Bonus - CCNP Enterprise - Bonus - CCNP Security - Bonus
Requirements
• 12+ years of experience with operational administration of Network Infrastructure
• 9+ years working with monitoring platforms; LogicMonitor a plus
• 6+ years of experience with operational administration of Cisco Infrastructure
• 6+ years of experience with operational administration of Palo Alto Infrastructure
• 4+ years of experience with operational administration of NetScaler Infrastructure
• Experience with GlobalProtect, AnyConnect, FortiClient
• Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
• Strong background with operational administration of Network Management Systems and IPAM
• Excellent leadership and mentoring skills
• CCNA certification required
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Job Type
Remote role
Skills required
No particular skills mentioned.
Location
United States
Salary
No salary information was found.
Date Posted
April 21, 2025
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Thinkahead
The Senior Network Engineer at AHEAD is responsible for managing and maintaining customer network infrastructure while providing expert incident and change management support. This role requires extensive experience in network administration and collaboration with managed services teams.