Job description

Junior System Administrator Equal Opportunity Employer/Veterans/Disabled SUMMARY: Provide a wide range of technical support services in the areas of computer hardware, software, and networking. Administers, monitors, configures infrastructure servers, business and network operations. Performs market research and provides recommendations for new technology solutions to meet business requirements. Work with management to implement applications and technology solutions. Outstanding customer service and communication skills are required to support Dutra employees across the country. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties as may be assigned. • #1 Customer Service • Building relationships with co-workers • Desktop and Mobile (iOS and Android) Support • Storage management, file storage and collaboration • Technology & Infrastructure (Microsoft, VMWare, Cisco Meraki) • Application Management, mostly software-as-a-service • Networking (LAN, WAN, WLAN), Starlink & shipboard connectivity • Help Desk, Incident Response, and building laptops • Business continuity/ disaster recovery • Proactive Cybersecurity measures, Microsoft security score, security hardening, security baseline policy, endpoint management, EDR/MDR/XDR • Video conferencing and Audio-Visual services, webcams • Hardware setups, dual monitors, docking stations, cabling, Bluetooth devices, printing/scanning. • Compliance & Security Standards: NIST SP 800-171A, Cybersecurity Maturity Model Certification (CMMC), and the California Privacy Rights Act (CPRA). • Training end users how to use tools effectively to meet business requirements. COMPETENCIES: • Strong customer service orientation • Ability to work in a team-oriented, collaborative environment • Proven hands-on experience with Windows 11 operating system • Proven experience with Azure Admin Portal, EntraID, Microsoft365 Admin Center, Single Sign On, Multi Factor Authentication. • Supporting Zoom, Teams, WebEx, GoogleMeet video conferencing. • Proven experience with systems planning, security principles, and software/patch management, best security practices • Data Backup/Recovery/ data retention experience • Microsoft Office 365 and cloud services including SharePoint, Intune mobile device management/ mobile application management • Proven analytical and creative problem-solving abilities • Able to prioritize and execute tasks in a high-pressure environment QUALIFICATIONS: • Education/Experience: Associate’s or bachelor’s degree in engineering, Computer Science or CIS preferred; 1 to 3 years related experience; or equivalent combination of education, certifications, and experience. • Computer Skills: to perform this job successfully, an individual should have technical knowledge, skills, and experience commensurate with this job description. Preferred certifications: A+, Network+, Security+, CCNA, Azure Fundamentals. • Physical Presence: Regular and predictable physical presence in the corporate office is an essential qualification for this position due to the importance of aggressive timeframes under which the employee will operate, hands-on help ticket resolution, and the need for face-to-face interaction with managers and employees in all departments in order to properly perform job-related functions. • Current valid Driver’s License required. ADDITIONAL REQUIREMENTS: The Junior System Administrator must also have the following abilities in order to successfully fill the essential duties and responsibilities associated with the position: • Ability to Handle Sensitive Data in a Professional and Confidential Manner • Ability to Travel and Work Irregular Hours with a dependable vehicle • Will normally work in our San Rafael headquarters 3-4 days per week, and work at one of other Northern California locations (mostly Petaluma or Rio Vista, CA) 1-2 days per week. • Ability to Communicate in Technical and Non-Technical Terms SUPERVISORY RESPONSIBILITIES: This job does not have supervisory responsibilities WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Usual office work conditions. The noise level in the work environment is moderate. • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and vibration. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee must occasionally lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. • The employee is frequently required to stand and walk. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as a PAY RANGE: $70K-$90K PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS AND EMPLOYEES The Dutra Group and its affiliates and subsidiaries (“Dutra,” “we,” “us,” and “our”) adopts this Privacy Notice (“Notice”) pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). This Notice explains our online and offline practices regarding the collection, use, and disclosure of “personal information” of job applicants and employees who reside in California. Please read this Notice carefully so you understand our practices regarding your information. For more information about the types of information we collect and use in connection with your general access and use of our website, please review our general Privacy Policy for Dutra’s Website found here: https://www.dutragroup.com/privacy/. How Dutra Collects Your Information • Website Visitors: Dutra collects personal information from visitors to our website when voluntarily provided. For instance, we collect personal information when someone contacts us through our contact form. • Website Navigational Information: As you navigate the Website, Dutra may gather information through common tools like cookies, which are small data files stored on your computer. This may include standard browser information, IP addresses, and your actions on the Website (e.g., pages viewed, links clicked). Cookies are used for administrative purposes, such as storing preferences. Cookies do not contain information allowing direct contact and can be managed via your browser settings. • Job Applications: Dutra uses Paycor, a third-party HR service provider, to manage our job application process. When you apply for a position with Dutra through our Website, you will be directed to a Paycor-hosted application portal. All personal information submitted during the job application process is collected and stored by Paycor. Dutra does not control or direct how Paycor stores or uses any personal information submitted through this application portal. As Paycor manages the collection and processing of your personal information during the job application process, we strongly encourage you to review Paycor’s Privacy Policy. You can access Paycor’s Privacy Policy at: https://www.paycor.com/privacy-policy/ • Third Parties: Your current, prospective, or former employer or a similarly affiliated entity may provide personal information to Dutra to facilitate the processing of hiring, benefits management, payroll services, tax compliance, scheduling and timekeeping, onboarding, data analytics, or other related human resources-related services. Information Dutra Collects and the Purpose of Use • Identifiers. Examples include: real name, alias, postal address, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifier necessary to make employment decisions and manage employment relationships. • Sensitive Personal Information. Examples include: a social security number, driver’s license information, state identification card, passport information, or racial or ethnic origin. • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples include: name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, medical information, or other information necessary to provide health insurance and other benefits, including dependents, and emergency contact information. • Geolocation data. Examples include: physical location or movement of certain equipment in possession of our employees. • Legally protected classification characteristics under California or federal law. Examples may include: age, race, color, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), veteran or military status. • Internet or other similar network activity. Examples include: cookies and IP addresses. • Sensory data: Examples include: voicemails. • Professional or employment-related information. Examples may include: Information regarding prior job experience, positions held, names of prior supervisors. • Non-public education information. Examples include: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No Sale of Personal Information Dutra does not sell your personal information or your sensitive personal information, nor do we share it with third parties for cross-context behavioral advertising. Use and Disclosure of Personal Information We collect and use your personal information for the following business purposes, consistent with and only as permitted by applicable law: • To consider job applicants for current and potential future employment opportunities and assess their skills, qualifications, and interests against our career opportunities. • To schedule job applicants for interviews and communicate with them about their application and employment opportunities. • To evaluate a job applicant’s employment application, corroborating the information contained in the application and any supporting documents, and (where applicable) conducting employment related screening and background checks. • To manage the employment relationship with Dutra, facilitate employment administration, processing, and maintenance, such as providing benefits to employees and their beneficiaries, processing payroll, and general office administration. • To manage the employment relationship with Dutra and facilitate a safe work environment. • To facilitate IT and equipment safety, functionality, and maintenance. • To comply with local, state, and federal laws and regulations. • For any other purposes that we disclose to you at the time of collection. Pursuant to this Notice, Dutra may disclose some of the personal information to a third-party vendor as necessary for our hiring practices. For example, such vendors could include the agencies we use to conduct pre-employment screening (such as background checks) and conduct drug testing. Dutra may use or disclose information provided if required by law, to protect its rights, comply with legal processes, comply with government authorities, or safeguard users, employees, or the public. Except as described in this Privacy Policy, we do not share your personal information with unknown or unaffiliated third parties, nor cross-reference your personal information for cross-context behavioral advertising. Unless otherwise stated in this Privacy Policy, Dutra will not share, sell, rent, or trade your information without prior consent. Retention of Your Personal Information Dutra will retain your personal information for the time period reasonably necessary to achieve the purposes described in this Notice, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you, (ii) as required by a legal obligation to which we are subject, and (iii) as necessary to resolve any disputes or enforce our legal agreements with you. Our Commitment Not to Discriminate Dutra will not discriminate or retaliate against a job applicant for exercising their rights under the CCPA, including by denying you benefits or services that we make available, charging you different prices or rates for services or benefits, providing a different level or quality of services or benefits, or suggesting that you may receive a different price or level of quality of services or benefits. Your Rights Under CCPA California residents have the following rights under ...

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