Job description

Required Skills & Experience -5+ years of Microsoft System Administrator experience with M365 technologies with an emphasis on MS Exchange/email administration. -Experience with Azure cloud platform -PowerShell Scripting experience for Automation Nice to Have Skills & Experience -AvePoint experience -Intune experience Job Description • Subject Matter Expert (SME) for Microsoft 365 Services: Serve as the lead SME and product specialist for Microsoft 365 services and related collaboration tools. Understand the Microsoft 365 roadmap and align solutions with new features or technologies within NC State policies and guidelines. • Enterprise Collaboration Services Engineering: Perform analysis, planning, design, development, and evaluation of complex collaboration solutions to ensure service level agreements and operational level agreements are met or exceeded. Oversee Microsoft 365 service enablement and adoption across various state agencies. • Tactical Operational Support: Provide incident management, problem management, configuration management, change management, release management, availability management, capacity management, security vulnerability management, IT service continuity, and customer consultation for the Microsoft 365 Tenant. Serve as the senior level support and escalation point for service delivery issues. • Strategic Product Life Cycle Management: Manage the long-term strategy and development of products and services. Define requirements that contribute to a strategic plan supporting the long-term business goals and objectives of the State of North Carolina. Regularly review the strategic roadmap against industry trends and ensure alignment with customer needs. • Peer Development and Training: Conduct regular mentoring and training sessions within the Microsoft 365 Tier 2 Operations team. Develop and deliver comprehensive training programs to enable end-users and agency administrators. Develop clear communications to update agency stakeholders on new features, changes, and best practices.

Requirements