Job description

A Company in NE Portland is hiring a System Support Specialist (Graveyard) to join the team for a great long term opportunity! Job Description: • Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment. • Acts as a back-up operator to ensure the integrity of the clients system. • Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols. • Responsible for data entry into scheduling system and validating the accuracy of the entries. • Performs User Acceptance Testing for new software versions. • Enter every incoming call as a Service Desk ticket • Enter every customer email as a Service Desk ticket (excluding Service Desk bounce backs) Qualifications: • A+, Google IT Certification or a similar certification is a plus. • 6 months to 1 year of customer service with some tech support experience is preferred • Must be at least 18 years of age with a High School diploma or GED. • Some experience with configurations of consoles, routers, port servers, switches and printers is preferred. • Proficient with Microsoft Office, especially Outlook, Excel and Word. • Must be punctual and have reliable transportation. Shift: Must be able to work the graveyard shift of Wednesday-Saturday from 6pm to 430am pst. • If Interested: Please apply to the job application and email Derek at Dmautz @teksystems.com Pay And Benefits The pay range for this position is $18.00 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland,OR. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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