Job description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: • Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women • Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR • Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions. • Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more. Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve. Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers. JOB SUMMARY The Senior Manager of IT Network Administration at Community is a pivotal leader in driving the strategic direction and operational integrity of the IT network infrastructure. This role encompasses the development and implementation of policies to bolster network security while leading a team of skilled professionals. The Senior Manager is responsible for aligning the IT network initiatives with organizational goals, ensuring that Community's network resources are utilized effectively and efficiently. This position requires excellent leadership, strategic thinking, and communication skills to manage vendor relationships and adhere to budgetary constraints while fostering a culture of continuous improvement and collaboration among the IT team. The Sr. Manager of IT Network Administration is also responsible for managing Community's Router/Switch/Firewall, and Load Balancer strategy. The role has oversight of physical/logical IT network hardware/software, enterprise IT as well as network security, compliance, monitoring, troubleshooting, and vendor/budget management. JOB SPECIFICATIONS AND CORE COMPETENCIES Network Infrastructure Management: Oversee the design, implementation, and maintenance of both on-premises and cloud-based IT network infrastructure, hardware/software ensuring high availability, performance, and security. Manage WAN, LAN, VPN, SD-WAN, and wireless networks. Lead IT network optimization and capacity planning efforts. Evaluate and implement new networking technologies to enhance the IT network environment. Lead the integration of cloud-based services (AWS, Microsoft Azure, Google Cloud, etc.) with on-premises systems, optimizing the hybrid and multi-cloud network environment. Architect and manage secure cloud networking solutions, including VPC, Direct Connect, VPN, and other cloud connectivity options. Design and deploy cloud-based network solutions that scale with business needs. Security & Compliance: Develop and implement IT network security strategies, ensuring that the enterprise is protected against cyber threats and that all cloud environments comply with industry standards (e.g., GDPR, HIPAA, PCI-DSS). Work with Industry security teams to implement firewalls, encryption, and other security measures with industry Best Practices as the objective. Partner with InfoSec to perform regular network vulnerability assessments and address any potential weaknesses. Troubleshooting & Incident Management: Lead troubleshooting efforts to resolve complex network issues in a timely and effective manner. Develop and maintain incident response procedures and root cause analysis processes for network-related outages. Provide support for escalated network incidents and outages. Maintain the IT Infrastructure Network Operational Runbook and update annually. Implement and manage network monitoring tools to proactively detect and resolve issues. Develop and maintain network performance dashboards and reports. Establish key performance indicators (KPIs) for network uptime, latency, and security. Capacity Planning & Future Network Design: Lead the capacity planning process, ensuring the network infrastructure scales to meet future demands. Design and implement disaster recovery (DR) and business continuity (BC) strategies for the network. Stay informed of emerging technologies and trends in networking and cloud services. Team Leadership & Collaboration: Lead a team of network engineers and administrators, providing mentorship, training, and career development opportunities. Collaborate with cross-functional teams (e.g., Systems, Cloud, Active Directory, and Security teams) to align network design with organizational goals. Coordinate with vendors and third-party providers for network services and solutions. Other Duties as Assigned Perform additional responsibilities as needed to support the organization's IT goals. Reports to Position Title: Dir System Ops and Technology Employees Supervised Titles: Sr. IT Network Administrator, IT Network Administrator QUALIFICATIONS: Education/Specialized Training/Licensure: • Bachelors' degree or AAS with eleven (11) years of equivalent experience in lieu of BS degree required. • ITIL (Information Technology Infrastructure Library) Required or Must obtain within 6 months of hire required. Master's Degree preferred. Work Experience (Years and Area): • (7) Seven-Years IT Network Management of LAN/WAN network environments Management Experience (Years and Area): • (3) Three years of IT Management experience Software Proficiencies: • Microsoft Office (Word, Excel, Outlook) Job Family/Job Title Competencies • Customer Oriented • Problem Analysis • Planning and Organizing • Decision Making INTERPERSONAL SKILLS • Displays dignity and respect towards all. • Strong belief in the Team concept

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