Job description

Role: Microsoft 365 (M365) Administrator Location: Raleigh, NC-Hybrid Job Type: Contract Short Description: • The City of Raleigh is seeking an experienced Microsoft 365 (M365) Administrator to oversee the configuration, deployment, maintenance, and optimization of our organization's M365 environment. Job Responsibilities: M365 Deployment and Configuration • Design, plan, and implement M365 solutions to meet the organization's business needs and technical requirements. • Configure and customize M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Office 365 applications. • Implement security and compliance features such as data loss prevention (DLP), conditional access, and information protection policies. Identity and Access Management • Manage user identities and access controls using Entra ID and M365 admin center. • Help implement single sign-on (SSO) and multi-factor authentication (MFA) via Azure to enhance security and user experience. • Configure role-based access control (RBAC) and privilege management to enforce least privilege access principles. Exchange Online and Microsoft Teams • Administer Exchange Online, including mailbox management, distribution lists, mail flow rules, and message hygiene settings. • Configure and manage Microsoft Teams for collaboration, including channels, meetings, chat, and integration with other M365 services. • Optimize SharePoint Online sites and libraries for document lifecycle management, version control, and collaboration workflows. Data Management and Governance • Implement data governance policies and retention labels to classify, protect, and manage data across M365 workloads. • Monitor data usage and storage consumption, optimizing resources and addressing potential compliance risks. • Collaborate with stakeholders to define and enforce information lifecycle management (ILM) policies and procedures. Monitoring and Troubleshooting • Monitor the health and performance of M365 services using built-in tools and third-party monitoring solutions. • Troubleshoot and resolve technical issues related to M365 services, collaborating with Microsoft support as needed. • Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions. User Training and Support • Provide training and support to end-users on M365 applications and features, promoting best practices for productivity and collaboration. • Develop and maintain self-service resources such as knowledge base articles, FAQs, and video tutorials. • Assist with user onboarding and offboarding processes, ensuring a seamless transition of access and data. Continuous Improvement and Innovation • Stay current with M365 updates, releases, and roadmap announcements, evaluating new features and capabilities for adoption. • Identify opportunities to utilize the Power Platform for process automation, workflow optimization, and cost reduction within the M365 environment. • Engage with stakeholders to gather feedback, prioritize enhancements, and drive continuous improvement initiatives. Required Qualifications: • Associate's degree in Computer Science, Information Technology, or related field. • 1-3 years of experience as a M365 Administrator or similar role in an enterprise environment. • Proficiency in configuring and administering M365 services, including Exchange Online, SharePoint Online, Teams, and Entra ID. • Strong understanding of identity and access management concepts, including SSO, MFA, RBAC, Zero Trust, and Conditional Access policies. • Excellent problem-solving skills and ability to troubleshoot complex technical issues across M365 workloads. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Preferred Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field. • 3-5 years of experience as a M365 Administrator or similar role in an enterprise environment. • Strong familiarity with the Information Technology Infrastructure Library (ITIL) process, including change management and IT service management. • Proficiency in PowerShell scripting for automation and management of M365 environments. • Experience with M365 security and compliance features, such as DLP, information protection, and audit logging. • Relevant Microsoft or cloud certifications, such as MS-900, MS-102 • Experience in the Azure environment for both government and commercial tenants. • Familiarity with Intune, SCCM, or Endpoint Manager for application and device management.

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