Job description

Responsibilities, Skills and Experience - Bachelor's degree in computer science with overall 6+ years of work experience in the related filed. - Excellent communication skill. - Location- Hyderabad (Primary)/ Gurugram - Work mode- Remote - Shift- Rotational Microsoft 365 (M365): - Administer and support M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, AAD connect and other M365 applications. - Implement and manage M365 security and compliance features, including Multi-Factor Authentication (MFA), Conditional Access, data loss prevention (DLP) policies, and other security measures. - Develop and maintain documentation for M365 configurations, policies, and best practices. - Monitor system performance and ensure optimal operation of Office 365 environment. - Knowledge of permissions and licenses in M365. - Coordinate with Microsoft support to resolve issues and service requests. Messaging Systems: - Oversee the administration and support of messaging platforms like Microsoft Exchange and other email systems. - Troubleshoot and resolve email delivery issues, performance problems, and configuration errors. - Implement and manage email security features, including spam filtering and encryption. - Take ownership of issues/escalations from the point of contact while collaborating with various other technology teams to assist in discovering solutions. - Investigate, identify, analyse, troubleshoot, track, and resolve issues/problems and document all work. - Experience a multitude of issues such as DL creation, Whitelisting in Proofpoint, adding IPs to the approved/blocked senders list in Proofpoint, releasing Bulk-Mail caught in Quarantine, recovering mailboxes in a Soft-Deleted state for a rehire, Exporting PSTs using eDiscovery, setting an OoO reply for a termed user, and many more. - Assist with all Outlook-related issues, such as connectivity issues, OoO replies, adding a mailbox, calendar sharing, permissions, delegate access, custom DLs, etc. - Knowledge of tools such as PowerShell, O365 Portal and more.

Requirements