Job description

JOB TITLE: Junior Salesforce Administrator DEPARTMENT: Operations/Information Technology REPORTS TO: Salesforce Administrator POSITION TYPE: Full-time, exempt SUMMARY: The Junior Salesforce Administrator supports the implementation, maintenance, and optimization of the organization’s Salesforce platform. This role ensures the CRM system operates effectively to meet business needs and user expectations. The Junior Salesforce Administrator contributes to data integrity, user training, system configuration, and supports key business processes by leveraging Salesforce tools and integrated software including Valamis, Tableau, CRM Analytics, ChapterSpot, and greekbill. DUTIES AND RESPONSIBILITIES: • Assist in daily administration of the Salesforce platform, including user account maintenance, reports and dashboards, workflows, and other routine tasks. • Collaborate with cross-functional teams to understand business requirements and provide Salesforce solutions to support organizational goals. • Perform basic configuration changes within Salesforce, such as creating custom fields, page layouts, record types, and validation rules. • Support the onboarding and training of new Salesforce users. • Troubleshoot and resolve basic user issues and escalate more complex problems to Salesforce Administrator as needed. • Partner with Membership Data Support Specialist to ensure data quality and help enforce data governance policies. • Assist in maintaining documentation for processes, workflows, and training materials. • Stay up to date with Salesforce platform updates and new features relevant to the organization. • Performs other related duties as assigned KEY PERFORMANCE INDICATORS (KPIs): • Salesforce user support ticket resolution time. • Accuracy and completeness of Salesforce data. • Number of reports/dashboards created to support business units. • User adoption and satisfaction scores from internal surveys. • Timeliness of completed system updates or configuration changes. MINIMUM QUALIFICATIONS: • Bachelor’s degree or equivalent experience in Information Systems, Business, or related field. • 0–2 years of experience in Salesforce administration or CRM support. • Familiarity with Salesforce ecosystem, including Sales Cloud or Service Cloud. • Experience working within Microsoft Office Suite; exposure to collaboration tools like Slack, Zoom, or Project Planner. • Salesforce Administrator certification (ADM 201) preferred or in progress. PREFERRED QUALIFICATIONS: • Detail-Oriented Problem Solver: Demonstrates care and precision when handling data and diagnosing system issues. Understands the importance of accuracy in business-critical systems. • Tech-Savvy Communicator: Can explain technical details in simple terms to non-technical users. Engages effectively with internal stakeholders to gather requirements and share updates. • Process-Oriented Thinker: Follows best practices in CRM workflows and is committed to improving systems to increase efficiency and user experience. • Collaborative Learner: Welcomes feedback and coaching; thrives in a team environment. Eager to learn new Salesforce features and business processes. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • This position is office-based with limited travel requirements. • The employee must occasionally lift and/or move up to 10 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our Mission: We are committed to enabling our teams with technology that supports innovation, collaboration, and growth. The Junior Salesforce Administrator plays a key role in advancing this mission by ensuring our Salesforce platform is a powerful, user-friendly tool that supports teams across the organization.

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