Job description

System Administrator | MSP 📍 Location: Downtown Houston, TX 💰 Salary: $60K–$70K 🕒 Schedule: Full-time | Hybrid on-call rotation 🎯 Industry Experience Required: Managed Services Provider (MSP) Are you ready to grow your IT career in a high-impact, client-facing role? We’re looking for a driven System Administrator who thrives in a fast-paced MSP environment and wants more than just ticket-taking. This is a hands-on support role with a clear path to project work, advanced technical responsibilities, and engineering-level growth. Whether you’re solving user issues or shadowing complex infrastructure work, you’ll be building the skills to take the next step in your career — with mentorship and training to help you get there. What You’ll Do: • Respond to inbound client requests via phone, email, and PSA system, meeting SLA expectations • Troubleshoot and resolve issues related to Windows desktops, Office 365, email, printers, and basic networking • Accurately document all troubleshooting steps, resolutions, and time entries in RMM/PSA tools • Escalate complex issues to senior engineers with clean documentation and recommendations • Assist with user onboarding: system setup, account creation, permissions • Perform proactive maintenance: patching, antivirus, backups, and routine health checks • Participate in the on-call rotation for after-hours support • Support internal knowledge base creation and maintenance • Attend team meetings and stay sharp through ongoing training What’s in It for You: • Career growth with a clear path to project engineering and escalation roles • Hands-on training to build skills in cloud, security, networking, and server infrastructure • Exposure to complex environments and project work beyond desktop support • Mentorship from senior engineers who want to see you level up • A collaborative, team-first culture that invests in your success What You Bring: • MSP experience • Proficiency with Windows OS, Office 365, and desktop troubleshooting • Familiarity with Active Directory, Entra, basic networking concepts (DNS, DHCP, TCP/IP) • Growth mindset and a passion for improving your technical capabilities • Basic security awareness and a proactive approach to client protection Tools You’ll Work With: • PSA/RMM platforms (e.g., ConnectWise, NinjaOne) • Windows, Microsoft 365, Active Directory • Patch management, antivirus, and remote support tools Benefits: • Health Insurance • PTO • 401(k) with 3% match • Career development plan with training resources • Exposure to project work and advanced infrastructure • Supportive team culture with direct access to senior leadership • Downtown Houston location

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