Job description

Job Title: Senior System Administrator – MSP Location: Columbia, MD (Onsite) Salary: $80,000 – $100,000 (based on experience) About the Opportunity We’re looking for a Senior System Administrator with strong experience in Microsoft environments, server management, and cloud operations. This is a high-impact role within a fast-paced Managed Services Provider where collaboration, technical excellence, and client relationships drive success. If you're someone who thrives on solving complex issues, enjoys working across cross-functional teams, and wants to grow in a supportive, tight-knit environment—this role is for you. What You'll Be Doing • Serve as a technical expert for Microsoft server and cloud-based environments. • Design, deploy, and maintain server infrastructures (on-prem and cloud) for SMB clients. • Troubleshoot and resolve escalated Tier 2 and 3 issues in both Windows and Office 365 ecosystems. • Lead system upgrades, migrations, and complex deployments across client environments. • Create transition plans and test strategies for infrastructure modernization efforts. • Write and maintain technical documentation, including standard operating procedures and configurations. • Collaborate with support, application, and training teams to enhance service delivery and client satisfaction. • Mentor junior engineers, assist with technical escalations, and share best practices across the team. • Own the incident lifecycle from escalation to resolution and provide proactive system monitoring and improvement. Technical Requirements • 5+ years of experience in IT support or systems engineering, preferably in an MSP setting. • Strong expertise in Windows Server environments (2016, 2019, 2022), including Active Directory, DHCP, DNS, GPOs. • Hands-on experience with Microsoft 365 and Azure cloud infrastructure. • Familiarity with PowerShell scripting and task automation. • Strong understanding of DNS, domain management, and file sharing technologies. • Experience with Hyper-V and/or VMware hypervisors. • Solid foundation in local networking technologies and general troubleshooting (LAN, switches, firewalls). • Experience supporting and maintaining various line-of-business applications. Preferred Qualifications • Microsoft certifications (MCSA, MCSE, Azure Fundamentals or higher). • Experience in database administration and support. • Understanding of REST APIs and application performance monitoring. • Knowledge of licensing structures for third-party and Microsoft apps. • Background in MSP environments or client-facing technical roles is a strong plus. Benefits • 100% employer-paid Health, Dental, and Vision insurance • Generous PTO and holiday schedule • 401(k) with company match • Certification reimbursement and career development support • Bi-annual performance-based bonuses • Ongoing technical training and education reimbursement If you’re looking for a role where your input is valued, your growth is supported, and your technical skills are put to meaningful use every day—apply today. We’re a collaborative team solving real-world problems for businesses that rely on us to keep their infrastructure running smoothly.

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