Job description

Enterprise Support Consultant - Dynamics 365 & Power Platform Are you eager to tackle intricate technical challenges and empower enterprise companies to thrive? We are seeking a Dynamics 365 & Power Platform Consultant to become a valued member of our dynamic Customer Support & Success team, which is committed to providing top-notch service and driving innovation. In this role, you will engage with global enterprise clients to address and resolve technical issues, offer proactive guidance, and enhance support processes continuously. Join us in a collaborative and multicultural space where your skills will significantly influence customer satisfaction and business results. Your Responsibilities Include: • Investigating and resolving complex CRM and Power Platform issues for enterprise clients. • Providing both reactive and proactive support, including technical mentoring, workshops, and supportability assessments. • Collaborating with international teams to guarantee timely and efficient resolution of critical issues. • Enhancing internal knowledge sharing through documentation, training sessions, and triage participation. • Analyzing logs and telemetry using advanced tools to identify root causes and propose effective solutions. • Participating in on-call rotations, as needed, to ensure 24/7 service availability. Required Technical Skills: • Extensive experience with CRM systems, especially Dynamics 365 or equivalent platforms. • Expertise in debugging and optimizing performance across Dynamics and Power Platform. • Proficient in Power Platform (Power Apps, Power Pages, Power Automate). • Strong knowledge of web technologies such as HTML, CSS, JavaScript, and Web APIs. • Foundation in .NET/C#, SQL Server, and data modeling practices. • Familiarity with cloud identity and authentication methods (e.g., Entra ID, OAuth). • Basic scripting abilities in PowerShell or Python are advantageous. • Experience with Azure services, Active Directory, and O365 environments. • Relevant certifications in CRM, Power Platform, or cloud technologies are a plus. • Basic knowledge of customer data platforms (CDPs) and marketing automation software is beneficial. Contract Details: • PAYE Contract - 18 Months • Fully Remote

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